Auditing services

Tender description

Dublin Bus is seeking submissions from suitably qualified contractors for the provision of compliance auditing services. Dublin Bus is committed to a customer charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. There is also a requirement for service quality information about items not covered by either the Customer Charter or PSC. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external. Dublin Bus is seeking submissions from suitably qualified contractors for the provision of compliance auditing services. Dublin Bus is committed to a customer charter which promises to deliver certain standards of service; in addition to this it has a Public Service Contract (PSC) with the National Transport Authority (N.T.A) that specifies certain delivery targets. There is also a requirement for service quality information about items not covered by either the customer charter or PSC. An integral part of meeting these commitments is the conducting of an independent audit of its service standards, both internal and external.