Expired contract

Retail Banks Compliance Research

Details

Value
GBP 46,650
Duration
5 months
Topic
Research services
Published
17 August 2019

Tender description

The Competition and Markets Authority (CMA) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality. The CMA is now commissioning compliance research i.e. 'mystery shopping' in a sample of branches of each of these banks to ensure compliance with the Order.

Timeline

  1. Completed: Award date15 May 2019
  2. Completed: Award published17 August 2019
    Current notice
  3. Completed: Contract expiry date30 September 2019

About the buyer

Competition and Markets Authority is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73110000 · Research services
  • 79310000 · Market research services

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