Implementation of a Financial Crime Compliance solution within an existing Salesforce environment

Tender description

Why the Work is Being Done UK Export Finance (UKEF) is a Government Department which provides finance to exporters and their buyers to help British business export. We have established a new team to improve our assurance that we are complying with Financial Crimes legislation e.g. sanctions and money laundering. The reputational impact of failing to comply would be significant for UKEF. We have reviewed our policies and procedures and increased our capacity to undertake compliance checks. We now want to build a system in Salesforce to support the work of the team. Problem to Be Solved UKEF uses Salesforce as its CRM. We are seeking a partner to design and build a Salesforce solution to support our Financial Crime Compliance business process. We have developed user stories but need these refined and a detailed design produced. The solution will automate the process and record the work of multiple teams. It will also interface with internal and third-party systems, with new interfaces constructed using MuleSoft. We require a warranty period for the solution and wish to secure ability to commission additional work to further develop the system. We are also seeking support with change management and training. Who Are the Users The system will be used by UKEF staff only, some tasks/information will need to be restricted to certain users. We have developed a set of user stories to document the tasks required which include: •Creating a party, validating their identity using internal and third party systems (through API integrations) and confirming that dealing with that party will not breach Financial Crimes legislation. •Creating a transaction and ensuring the transaction is also not in breach • Recording decisions and reviewing parties as required e.g. for GDPR •Maximising automation using workflow •Providing a high quality user experience. Early Market Engagement Work Already Done User stories have been produced and there is further backlog refinement being undertaken. However, there will still need to be further work carried out on the user stories by the supplier or in house resource during the development phase. Existing Team Senior Responsible Owner (SRO), Project Manager, ITD supplier, Business Analyst, Head of Development (ITD), Enterprise Architect, Senior Business Systems Developer. All roles are part time on the project. Current Phase Discovery Work Location 1 Horse Guards Road London SW1A 2HQ, although the bulk of the work may be carried out remotely. Working Arrangments Estimated 2-3 days per week at UKEF office for meetings and remaining days working remotely. Security Clearance All staff must hold or be prepared to undergo SC Security Clearance to work unaccompanied within 1 HGR and access UKEF systems. Additional T&Cs Pricing will be based on time & materials but the Buyer will reserve the right in the contract to use alternative payment mechanisms e.g. Capped T&M or Fixed Price for future SoWs. Skills & Experience Salesforce platform developer, Sales Cloud Consultant and system architect accreditation. Please provide evidence of accreditation. Thorough knowledge of standard Salesforce security features, techniques and best practices. Salesforce Business Analyst skills (5 years experience) Extensive experience of testing Salesforce large scale change plans. Evidence of working closely with a business unit that operates in a complicated business environment Have significant experience of rapid prototype iteration based on ongoing user research. Have significant experience of conducting user research and usability-testing sessions (face-to-face and remote) based on a robust methodology. Nice to Haves Experience of working closely with a business unit within Government Departments. Knowledge of Mulesoft or equivalent API management skills General Salesforce interfacing techniques. Give examples of how you have integrated with Salesforce illustrating use of different techniques, where possible. Evidence of providing services which comply with the GDS service standard. No. of Suppliers to Evaluate 3 Proposal Criteria Proposed approach and methodology – including technical proposal Evidence of helping services meet accessibility standards Demonstrating an understanding of our requirements Estimated and credible time-frames for the work How you will ensure smooth transition and knowledge transfer to the live service team Team structure, including skills and experience of individuals and their relevance Identifying risks and dependencies, and offering approaches to manage them Demonstrating value for money Cultural Fit Criteria Be extremely confident written and spoken communicators, able to engage senior leaders at short notice. Be team players who can quickly integrate and add value. Demonstrate good negotiation and influencing skills. Payment Approach Capped time and materials Assessment Method Written proposal Case study Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range