Customer Relation Management software package

Tender description

Without prejudice to competition in the marketplace, this prior information notice (PIN) is being used to invite interested economic operators to participate in market consultation to assist us in assessing the various options which are available to us to allow us to develop specifications to ensure that any future tender process delivers the optimum solution to DCC before commencing a tendering process. Dublin City Council is interested in hearing from economic operators in relation to all aspects of a corporate customer portal and CRM system to be used by the local authority, which may include on-premises, cloud, or hybrid solutions. Please note that this is not a call for competition and no tender documents are available at this stage. Also this process will not be utilised in order to preclude any further competition to be conducted by Dublin City Council. Please refer to documentation available to download from www.etenders.gov.ie RFT ID: 155691 for further information. This prior information notice (PIN) is being used to invite interested economic operators to participate in market consultation to assist us in assessing the various options which are available to us before commencing a tendering process. Without prejudice to competition in the marketplace, the purpose of this market consultation will be to examine and consider the various technical and commercial options which might present themselves through a competitive tender process to be advertised in the near future. Dublin City Council is interested in hearing from economic operators in relation to all aspects of a corporate customer portal and CRM system to be used by the local authority, which may include on-premise, cloud or hybrid solutions. The market consultation may also assist Dublin City Council in the development of the procurement strategy for any subsequent competition. The procurement strategy may include the possibility of using lots. Following this market consultation, it is anticipated that Dublin City Council will publish a call for competition in due course on www.etenders.gov.ie and, if warranted, in the Official Journal of the EU. Please note that this is not a call for competition and no tender documents are available at this stage. Also this process will not be utilised in order to preclude any further competition to be conducted by Dublin City Council. Please refer to the documentation available to download on www.etenders.gov.ie rft id: 155691