Collection agency services

Tender description

Lot 1 will include but not be limited to the following high level services: Deskside case management. — validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details, — account history review, metering, cases, complaints and escalations, — engagement by phone: —— confirm account holder, owner, occupier, tenancy arrangements, move in/out details, —— collate and log detailed information on issues, —— secure and process payment, agree and process payment plan. — escalate high priority issues to the contracting entity, — escalate accounts for direct customer engagement when all deskside activities have been exhausted, — update the contracting entity’s central systems with information collated and actions taken during the case investigation please refer to PQQ doc. Lot 1 will include but not be limited to the following high level services: Deskside case management — validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details, — account history review, metering, cases, complaints and escalations. Please refer to PQQ Doc. Lot 2 will include but not be limited to the following: High level services: Legal debt collections — legal demand letters, — legal collections calls including collection and processing of payments, payment. Please refer to PQQ Doc.