Customer Relation Management software package

Tender description

This is a prior information notice and not a call for competition — a call for competition may be placed within the next 6 months. This notice aims to provide advance warning to the market that shorter timescales may apply at tender stage. Trinity College Dublin intends to tender for goods and services to deliver a data transformation program. It is envisaged the program will require the following lots: Lot 1: Data as a Service Solution; Lot 2: Enterprise CRM. The contracting authority reserves the right to tender these lots as separate tenders. Lot 1 will require the vendor to work with trinity to design, supply and implement a Data as a service (DaaS) solution, that complements existing IT investments in integration and business intelligence technology stacks, and allows trinity to meet with its strategic objective of a single pipeline for data in transit management. DaaS should be designed so that source master data is gathered once, data anomalies are identified for correction using. Lot 2 will require the vendor to propose a solution incorporating: (i) licencing; and (ii) consultancy. The final design and implementation will deliver a CRM architecture to facilitate trinity business units to be onboarded to a single enterprise CRM platform commissioned on Azure. Trinity Business School and Global Relations are the initial business units to be onboarded, the CRM architecture must be designed to allow iterative onboarding of other business units.