Mendix Low Code Development Partner for GM Smart Resident Platform and Early Years App and Portal

Tender description

Summary of the work A development partner to develop our Smart Resident Platform using our intended Low Code solution Mendix. The development of an app and portal for Citizens and professionals to digitally transform the Early Years process as part of a wider unique regional architecture harmonising Local Authorities and Health providers Expected Contract Length Up to 12 months Latest start date Monday 1 July 2019 Budget Range This is part of a wider programme which has funding allocated Why the Work is Being Done GM’s ambition is for all children to be school ready when they start Year1, across GM an Early Years Delivery Model has been established. This is a consistent approach by professionals at stages within the child’s life from 0–5yrs. The Early Years Delivery Model is a consistent GM model, the methods used to capture information are different across the range of professionals. Early Years and School Readiness digitisation is a particularly good opportunity because it is highly fragmented, historically paper based, involves a significant number of people, offers downstream benefits in areas like anti-social behaviour, one of GM’s highest priorities. Problem to Be Solved Whilst some localities use local systems to capture data on children, there are barriers to sharing this information in a digital format. The situation is complicated further when considering the 10 localities at different stages of technical maturity across Greater Manchester As a consequence, staff working with children in Greater Manchester have considerable difficulties in accessing information on children -creating a variety of difficulties across all the stakeholders involved. Current referrals processes, such as to speech and language, are therefore typically also slow and can be frustrating for staff and families. Parents also have no ability to access information electronically. Who Are the Users Within the scope of the proposed Smart Resident Platform work there is a particular opportunity to digitise health visiting because all 21 Ages & Stages Questionnaires forms and scoring sheets (plus additional social and emotional forms) completed by health visitors in Greater Manchester are paper-based due to Dept. of Health and Social Care licensing arrangements. These forms are used extensively, annually across the approximately 200,000 children in Greater Manchester aged 0-5. Early Market Engagement The vision for the Smart Resident Platform for the Authorities is to easily share information within and with other organisations across Greater Manchester, in a safe, appropriate and secure manner professionals across Local Authorities, NHS Trusts, Police and with other agencies delivering services to Greater Manchester citizens. The solution that delivers this vision can support staff across organisations in delivering initiatives such as a Citizen Portal or App that allows the different services available to citizens to have a joined up view of the citizen. A set of agreed data sets, with the ability to share them using industry based standards, will allow organisations to provide better care and services to citizens of Greater Manchester. This procurement is part of a wider set of procurements which will deliver the vision of a Smart Resident platform across the region. GMCA have already assessed the market through G-Cloud for a Low Code platform and intend to utilise Mendix to deliver the vision of a reusable and replicable solution for apps and portals. Other elements of the architecture being procured separately are: - Enterprise Master Patient Index Record Locator Services Integration Engine API Management Federated Identity Access Management Cloud and Infrastructure Partner Work Already Done The functional and technical requirements for the Early Years solution have been developed in conjunction with Early Year’s professionals and invitations to be early adopters of this approach have been shared with all localities with 3 areas selected based on a range of factors including commitment and resource availability from Bury, Salford and Tameside. These areas will be the focus on work in Year1 with the remaining areas in Year2. Detailed process maps, existing digital forms, minimum viable product and data set requirements have all been developed. An outline agile plan for achieving MVP with stakeholders has also been drafted Existing Team The successful organisation will work alongside the GMCA Digital Team and GM LHCRE NHS Delivery team. The GMCA Digital team leads on the Early Years digital transformation project on behalf of Greater Manchester. The team has an Enterprise Architect with overall technical responsibility, programme director, programme manager and project manager responsible for delivery and access to business analysts. There is also a small development team who will shadow the successful supplier for skills transfers. There will be a requirement to work with stakeholders on the business side to ensure that the solution meets their specification. Current Phase Not applicable Skills & Experience • Hold a recognised partner accreditation with our intended low code supplier Mendix • Proven and demonstrable experience of delivering development projects using an agile methodology • Proven and demonstrable experience of delivering a case management with scheduling solution using our intended low code supplier • Proven and demonstrable experience of delivering a digitisation project using our intended low code supplier • Proven and demonstrable knowledge of IT security standards and associated design considerations • Experience of Information Governance related issues and deliver • Strong documentation, presentation and communication skill • Proven and demonstrable knowledge of ISO accreditations for quality, security and business continuity Nice to Haves • Relevant cyber security qualifications. • Understanding of Architectural approaches such as Service Oriented Architecture and approaches espoused in the Government Digital Service Manual. • HL7, HL7v3 or HL7 FHIR message exposure • Exposure to a wide range of Off The Shelf medical IS applications across healthcare areas. • Knowledge of the Greater Manchester public sector • Experience of working with public sector organisations Work Location The majority of the work will happen in Manchester City Centre at several offices across the City. There will also be a requirement to travel to some of the localities within the Greater Manchester Region Working Arrangments The suppliers team should expect to work remotely and on site as and when required for workshops, progress meetings and presentations, this will be limited to a maximum of twice per week. We do not expect to incur additional travel expenses in addition to the proposal. No. of Suppliers to Evaluate 3 Proposal Criteria • Describe how you will meet the requirements (30%) • Approach and methodology to meeting the requirements outline including architecture and agile delivery (15%) • Give examples of KPIs and SLAs that you would be prepared to commit to for this contract (1%) • Provide evidence of skills/experience/accreditations of the team who'll be undertaking the work and how they'll work together (1%) • Provide two referenceable client-focused case studies where your company have provided similar services (2%) • Ability to mobilise the team quickly and approach to service continuity (2%) • Ability to scale up and down resources, whilst ensuring quality and consistency showing capacity of the organisation (2%) • Identification of the risks and dependencies associated with this requirement and potential mitigation (2%) • Understanding and ability to meet MVP and additional modules for full requirements (10%) Cultural Fit Criteria • Proven experience in last 3-years of an open/collaborative working relationship at all levels with excellent communication and co-ordination skills when conducting daily stand-ups, team meetings, presentation and demonstrations • Forward looking organisation with continual development to keep up with changing ICT landscape • Has a no-blame culture and encourages people to learn from their mistakes, working as "one team" • Suppliers must demonstrate an ability and willingness to work collaboratively within a multi-vendor delivery environment • Able to communicate effectively with users, technical architects and solve issues amongst complex integrations • Demonstrate understanding of the Public Sector landscape in Greater Manchester and its Social Values Payment Approach Capped time and materials Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers 1. Can we view a list of suppliers who have expressed an interest in that opportunity? This is not possible on the Digital Marketplace Digital Outcomes Specialist portal, we as buyers only see the suppliers who have completed a bid once the opportunity closes 2. Please explain your reasoning for choosing a proprietary low-code platform. Does this approach not conflict with your commitment to MHCLG's Local Digital Declaration and open standards? The chosen Low Code platform was part of a separate procurement and evaluation process to this. The evaluation team found that this solution was the best fit for wider transformation and digitisation projects across the region beyond the requirement in this procurement process. It is not felt that this goes against open standards because of the way that apps and portals are published in the low code platform and our wider architecture principals on using functions as a service, microservices and public cloud databases to deliver parts of the solution. 3. We are currently going through the process of being certified as Mendix partner. Would our bid be considered, if we are currently going through a process of receiving accreditation as Mendix partner and expecting this to be completed before the engagement start? All bids will be considered against the requirements set out in this procurement exercise and those shortlisted will be on the scoring of the submissions against our requirements, there are no pass/fail questions in this procurement.