GOC Website re-development

Tender description

Why the Work is Being Done The work is required to bring both the optical.org website and MyGOC portal up to modern standards, in terms of security, accessibility and functionality Problem to Be Solved The current system for MyGOC requires far too much manual intervention by GOC staff which is costly and is a potential source of errors. Currently GOC staff's ability to make website changes is limited Performance and availability of MyGOC portal needs to be significantly improved The optical.org website is an old design, navigation is difficult and the search function does not work effectively Accessibility needs to conform with UK standards SEO rankings are poor and need to be improved Who Are the Users GOC staff: Ensure MyGOC operates efficiently and that CRM records are complete and accurate in order that a high quality service is delivered Ensure prompt payment of annual and ad-hoc fees from registrants Add/delete/edit web pages and forms, avoiding the cost and delays if this has to be done by the developer Members: Update personal and professional details to ensure they are always accurate. Make payment for annual fees and ad-hoc services via a simple process that ensures their registration remains valid Easy access to information and advice that they may require Early Market Engagement None Work Already Done A discovery project to document the current setup and processes etc, and guidance on requirements for the new systems has been undertaken. Existing Team The supplier will work with GOCs Project Manager, GOC departmental heads / subject experts, GOC's CRM provider, and potentially with our IT services provider, Celerity Limited. Agreeing a detailed scope of work and key milestones will be the first step in initiating the project. Current Phase Discovery Work Location Central London and supplier premises Working Arrangments We are seeking a web / digital development company with whom we can work in a collaborative manner to achieve the defined outcomes. GOC will appoint a project manager who will engage with the supplier as well as co-ordinating GOC input to the project Security Clearance none Additional T&Cs n/a Skills & Experience Website design / implementation Design and implementation of registrant / membership web portals Content management systems User testing Designing-in accessibility compliance SEO Integration with payment engines eg SagePay Design to facilitate CRM integration Nice to Haves Design of web apps (potential future requirement or value-add service) No. of Suppliers to Evaluate 4 Proposal Criteria Technical solution Ability to meet GOC business objectives Ability to meet timescales Risk identification and mitigation Track record in deployiong similar solutions Approach and methodology Security User testing in design phase Accessibility - ability to meet UK standards Innovation Post sales support Value for money Cultural Fit Criteria Demonstrate an ability and willingness to work in a close partnership with GOC and our partners Adopt a transparent and collaborative approach Have an innovative approach to this and future developments Demonstrate a "can-do" approach at all times Demonstrate a commitment to continuous improvement Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers Budget range .