Administration services

Tender description

The Home Office plans to procure independent advisory services for those applying to the Windrush Compensation Scheme who need additional support. On 3.4.2019, the Home Office launched the Windrush Compensation Scheme. As part of this scheme, The Home Office is seeking suppliers to provide independent assistance for claimants needing support in completing their compensation claim forms. Selection of this service is at the discretion of the claimant and is not a requirement for submission of the form. It is expected that the chosen supplier will be delivering this service by January 2020. The service is required across the UK and must also provide an ability to support overseas individuals via telephone. Service users will be referred to the supplier via the Windrush Helpline, operated by the Home Office. A PIN was previously issued on 8.4.2019. This indicated that the service would not be split in to lots. This strategy is under consideration and suppliers are now requested to register either: — to deliver the entire the service, or — to deliver a part of the service that is likely to relate to a geographical location.