Implement, manage, support and develop a new digital experience and communication platform

Tender description

Why the Work is Being Done MAPS currently maintains three websites from its legacy organisations - each with distinct IT infrastructure and web technologies, relying heavily on expensive development skills to maintain and develop. We want to reduce operating costs, IT infrastructure complexity and overheads. MAPS intends to offer a rich, integrated journey for citizens across its pensions, debt and money guidance services.  Statutory duty requires us to deliver information in a timely manner (e.g. responding to regulatory changes).  To deliver on these duties, MAPS will require a feature rich and personalisable digital experience platform enabling fast and flexible delivery to market. Problem to Be Solved To replace the existing digital technologies serving our legacy websites with a new digital experience platform, which enables us to engage with consumers in a personalised manner across multiple channels. Who Are the Users Our visitors are primarily UK citizens, seeking guidance on money, pensions and debt. We have a particular duty of care to vulnerable visitors, who may be in debt crisis, and require urgent help.We currently have 4 monthly million visit sessions across 5 domains. Early Market Engagement We have used the Gartner Magic Quadrant for Digital Experience Platforms to identify potential solutions which could meet our needs. Work Already Done A body of user research has been inherited from the legacy organisations, along with market segmentation. A programme of work is currently underway to review the IA, content and user journeys from the legacy sites. Existing Team Internal Digital, Marketing and IT team. IT Infrastructure support is outsourced to a managed service provider. We aim to have a cross-section of digital skills and people available through the duration of the project. The internal team have to cover both BAU and strategic activities across our remits. Current Phase Discovery Work Location Money and Pensions Service, 120 Holborn, London EC1N 2TD Working Arrangments An agile methodology is proposed, and so potential suppliers will need to address how they will work with the internal Digital, Marketing and IT team to effectively support this approach (e.g. if the supplier resources the work 'offshore' or 'nearshore') Security Clearance N/A Additional T&Cs The Call-Off contract will use the Standard Framework terms and conditions Skills & Experience Delivering large-scale websites as part of a large multidisciplinary agile team as a digital agency with a full complement of roles: IA, UX, technical, build, development, designer and support. 5% Planning and managing a phased roll out of new website architecture / transition from current to future state (including migration planning). 5% Delivering websites that bring multiple sites into one web presence. 2% Implementing multi-site/multi-domain publishing on a single platform which, supports photographs, video clips, other rich media as well as social media integration. 2% Conducting user research alongside analysing existing research to ensure good understanding of users and needs leading to improvements in user engagement and user satisfaction. 5% Rapid development of prototypes created iteratively via user testing - based on discovery findings to meet user needs (including assisted digital and accessible users). 2% Providing an easy-to-use, simple interface for website content contributors to upload, edit and manage content. 2% Ability to work with internal IT teams to deliver hosting and integration with existing services. 2% Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Relevance of proposed technical solution and integration. 10% Estimated time frames: proposed programme for alpha and beta phases. 3% Demonstrate the use of open standards and ease of integration . 2% Demonstrate how you will mitigate any project slippage. 2% Demonstrate relevant skills and expertise of the team. 3% Relevance of identified risks and proposals for mitigating against them. 2% How the approach or solution meets internal user needs. 3% Demonstrate a clear approach to training for handover. 3% Demonstrate how you will preserve the clients IPR. 2% Demonstrate the ability to flex service delivery if internal resources are not available 5% Cultural Fit Criteria Demonstrate how you will work transparently, collaboratively and share your approach with the project team and seek actionable feedback. 5% Demonstrate your approach to delivering outcomes using an agile methodology. 3% Demonstrate how you will work with clients with different levels of technical expertise, including senior stakeholders throughout the project. 2%" Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range indicative breakdown as follows: year 1: up to £750k to include software licensing and support costs, professional service for implementation years 2:  up to £300k to include software licensing and support costs also, an ongoing operational budget allowance:  up to £300k p.a. to include software licensing and on-going support (including professional services) costs, based on increased migration of traffic and content from legacy websites. infrastructure costs are not included above and we expect suppliers to use our existing microsoft azure instance. it is expected that the suppliers will be submitting an on-going adhoc professional services rate card.