TENDER FOR THE PROVISION OF A TELECARE SUPPORT SERVICE INCLUDING PAYMENT COLLECTION

Tender description

South Gloucestershire Council is seeking bids from organisations for the provision of a Telecare Support Service including payment collection. Support will be provided to adult service users and their carers. Organisations must have a proven track record in providing this type of service and must be registered with the Telecare Services Association (TSA). The contract will commence on 26th October 2019. The service will require telephone response 24hrs per day 365 days per year. The contract is for 60 months with an optional extension clause of up to 24 months subject to performance and funding. The OJEU has been published based on an estimated value of £550,000 for this contract over the maximum term including any extension. The Council has been advised by the current provider that TUPE will not apply to this tender. All bids must include the provision of a Telecare Support Service and payment collection, variant bids will not be accepted. All implementation and pre contract start date testing & due diligence must be completed prior to the contract start date of 26 October 2019.