Specialist IT Support Services to Transport for Wales (TfW)

Tender description

Why the Work is Being Done Purpose is to get specialist IT support services to assist with developing and implementing companywide IT Strategy and Policy including: -CIO advice and strategy (including review of existing Suppliers) -Strategic advice on IM and security, including document management policies and procedures, applicable to Public Sector bodies in Wales -Ongoing security audits and implementation of security fixes -Support to ensure TfW’s IT processes are compliant with all relevant regulations. -Project Management, Business Analyst and other relevant support as required ensuring D365 Configuration partner delivers a product that meets TfW’s needs within time and budget. Problem to Be Solved TfW is a rapidly expanding company that will employ 150 people by mid 2019 and 300 by 2021 and is constantly seeking to improve and innovate. TfW require specialist support with companywide IT Strategy, Policy and Security review, development and implementation. Who Are the Users As a user, we need to develop TfW's IT strategy and policy, so we can operate business activities to the strategy. Early Market Engagement Work Already Done TfW is current working with four external partner companies in the following respective areas: a) O365 Cloud services, management of day to day IT support issues, on-site and telephone helpdesk support, Internet, WiFi and desktop voice services. b) Configuration and deployment of D365 Cloud based system solutions. Phase 1 delivery of finance system replacing Sage 50. c) Management of Domain Names and DNS configuration dashboard. d) Current IT Security, Strategy and Policy initial review, and mobilisation support to D365 configuration team. Existing Team The specialist team will work with TfW's leadership team as well as TfW's other IT partners. Current Phase Not applicable Work Location Currently at Transport for Wales offices in Cardiff: 5th Floor, Southgate House, Wood Street, Cardiff, CF10 1EW Moving to new offices in Pontypridd summer 2020. Working Arrangments Working arrangements are anticipated to be between 0.5 and 4 Full Time people, dependant on adhoc business needs at any one time (call off as required), predominantly working onsite in TfW’s Cardiff Office face to face with TfW and our other IT partners. Rates are to include all expenses required to undertake the service. TfW reserves the right to award more than one contract for the requirements. Security Clearance All staff must hold or be prepared to undergo SC Security Clearance to operate on this project. Additional T&Cs TfW reserves the right to award more than one contract for the requirements. Skills & Experience Experience of developing and implementing a complex IT and information strategy within the Public sector Demonstrate extensive knowledge of IT security standards within Welsh Public Sector environments Provide experience of setting up processes in support of new ways of working within the Public sector Provide experience of establishing new IT systems for a public sector office environment (ideally for a new organisation – as opposed to transforming existing IT systems for an established organisation) Be able to deploy resources as required by 1st March 2019. Provide suitably qualified resources (provide CVs) Provide suitable case studies relating to similar services Nice to Haves Essential Skills and experience within the Welsh Public Sector No. of Suppliers to Evaluate 6 Proposal Criteria Approach and methodology Estimated timeframes for the work Suitability of resources offered (CVs) Relevant experience and knowledge Relevant Case Studies Cultural Fit Criteria Work as a team with our organisation and other suppliers Take responsibility for their work Can work with clients with low technical expertise Payment Approach Time and materials Assessment Method Written proposal Case study Work history Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range