Research and development services and related consultancy services

Tender description

As the Entrusted Entity for implementing the Copernicus Atmosphere Monitoring Service (CAMS), ECMWF issued a contract for activities to support ECMWF with the management of the relationship between CAMS and its users. As the Entrusted Entity for implementing the Copernicus Atmosphere Monitoring Service (CAMS), ECMWF issued a contract for activities to support ECMWF with the management of the relationship between CAMS and its users, with the overarching goal to ensure the best possible use of the products by the users and to their full satisfaction. In more detail, the objectives are to: — facilitate understanding of the requirements of users through detailed analyses and translate these user requirements into specifications for the service lines and the supporting upstream processing, product delivery, and web facilities, — organize user feedback loops via user workshops, and — set up and maintain the CAMS User Requirements Data Base (URDB) that keeps a record of all user requirements and their analysis. This will be achieved by gathering and analysis of user requirements from the user workshops, through the CAMS Service Desk, and via the various CAMS Service Providers.