Modernising Trafford's Public Services

Tender description

Why the Work is Being Done Trafford Council aims to modernise its operations and services to ensure that they meet customer's needs and expectations; are efficient and sustainable; maximise partnership opportunities within the borough and across Greater Manchester; and support a place and asset based approach. There is also a need to meet savings requirements and deliver the Council’s corporate priorities. It is expected that in many instances digital approaches can help deliver these outcomes but the overarching ambition is to ensure that the Council is better placed to meet the needs of customers and the borough. Problem to Be Solved Trafford are looking for a partner to work with a small internal team to help shape the modernisation programme. This will include: defining the methodology, approach and tools (aligned to GDS principles). Work with stakeholders to produce a prioritised phasing for transforming Council’s services which reflects improvement opportunities and savings requirements. Detail the necessary resource requirements and where external help would be beneficial. Provide tools for managing throughput and velocity. Build in knowledge transfer approaches. Develop approaches for identifying, delivering and measuring benefits and outcomes. Engage with internal/external stakeholders and once agreed, launch the approach to the wider organisation. Who Are the Users The users of Council services are Trafford’s residents, partners, businesses, visitors and other organisations. Within the council the users are those who commission, lead and manage services; plus other key stakeholders such as Councillors. Trafford Council provides a range of services to users including adult and children health and social care, advice and benefits, housing, community and living, environment and planning, education and learning, jobs and careers, leisure and culture, transport and streets. Early Market Engagement Pre-procurement discussions have been conducted with a couple of Digital Transformation organisations to sense-check this specification and budget. Work Already Done Discussions have taken place with the Council’s senior leadership team and executive councillors to gain support for the proposed long term modernisation approach and to help define the specification. Running in parallel is yearly activity to meet savings targets through service optimisation, albeit through more traditional approaches. Existing Team A small internal virtual team has been formed to support the development of the modernisation approach consisting of leaders from Digital, Policy, Transformation and Finance. Other colleagues and professions will be identified should the need arise. There are no other suppliers working on this outcome. Current Phase Discovery Work Location Trafford Town Hall, Talbot Rd, Stretford, Manchester, M32 0TH Working Arrangments A standard business working day, hours and working pattern as needed to deliver the service in an efficient way. Monday to Friday predominantly based on site (80% of time) to facilitate knowledge transfer. Security Clearance Additional T&Cs Skills & Experience Experience of designing the methodology, approach and tool set for delivering transformational change in a complex service delivery organisation (9%). Experience of designing approaches to prioritising service areas in a large organisation and working with stakeholders to produce a prioritised phasing for transforming services to deliver improvements and savings (9%). Experience of developing approaches and methodologies for identifying, delivering and monitoring benefits/outcomes/savings (9%). Experience of providing detailed resource plans for large transformation programmes covering the required roles, skills and capacity. Including tools for managing throughput and an exit plan from procured partners (5%). Experience of engaging with stakeholders to socialise emerging proposals and seek feedback/assurance as proposals are developed. Also, working with users and stakeholders at all levels in complex political environments (5%). Experience of aligning transformation programmes to related strategies and plans within an organisation (3%). Nice to Haves Experience of supporting and delivering public sector transformation (2%). Experience of using data to enable the delivery of digital services (2%). Experience of delivering projects in line with the Government Digital Service’s Design Principles and the Digital Service Standard (2%). No. of Suppliers to Evaluate 6 Proposal Criteria Approach and methodology (5%). Work History (3%). Approach to risk and dependencies and how they will be managed (3%). Ability to deploy an effective/experienced team ready to start no later than 4 September 2019 and for the work to be completed within a maximum of 10 weeks (5%). Team structure (3%). Cultural Fit Criteria Work collaboratively as part of a multi-disciplinary team with our organisation and other suppliers (4%). Share knowledge and experience with other team members and commitment to building Council employees capability and skills (4%). Ability to challenge and question existing behaviour or perspectives while maintaining good working relationships (4%). Ability to effectively engage with staff and stakeholders at all levels to progress outcomes while understanding other demands on their time and other priorities (3%). Payment Approach Capped time and materials Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range maximum of £50,000 plus vat