HCC July 2019 - The Provision of a Database Management System for Hertfordshire Regulatory Services

Tender description

Hertfordshire County Council Regulatory Services (RS) is made up of the Trading Standards (TS) and Fire Safety (FS) teams with approximately 70 staff across both teams. TS are responsible for a wide range of legislation governing products and services that consumers buy, provide advice and guidance to businesses, undertake inspections, test and sample products and services, manage fireworks licensing, investigate consumer complaints and where necessary prosecute those who break the law. FP are responsible for enforcing fire safety through a risk based inspection and enforcement regime to ensure compliance with statutory requirements, FP also advise businesses on how to reduce the risk from fire, administer licensing of premises for petroleum, carry out investigations and where necessary prosecute those who break the law. The RS department requires an IT solution to record, maintain and report the work of our teams' activities. The solution should include a testing and training area, have mobile device capability, be fully integrated, reliable, efficient and meet the current and future needs of the council. It should be able to manage a prosecutions and investigations process, there should be an active user group for the system with a representative number of members, all users at all levels must be appropriately trained by go live date of 1 April 2020. RS require all data from our current database to be migrated into the new system and the council would require details of upgrades to demonstrate continuous development of the system including changes to legislation where necessary. Full details are in the Specification, Schedule 1 of the Terms and Conditions document.