Expired contract

Customer Relationship Management (CRM) System Training and Process Review

Details

Buyer
National Highways Limited
Supplier(s)
AtkinsRéalis UK Limited
Value
GBP 154,345
Duration
6 months
Topic
Research and development services and related consultancy services
Published
15 July 2019
Source
ContractsFinder

Tender description

MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system. This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England.

Timeline

  1. Award date12 July 2019
  2. Award published15 July 2019
    Current notice
  3. Contract expiry date31 December 2019

About the buyer

National Highways Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

32 similar open tenders

See more open tenders related to Customer Relationship Management (CRM) System Training and Process Review.

Explore all open tenders

Related topics

Topics related to Customer Relationship Management (CRM) System Training and Process Review, ranked by notice volume.

View all topics
TopicCountValue
  1. CRM Tenders and Contracts
    2,267
    £81.3bn
  2. Customer Service Tenders
    829
    £25.7bn

Related buyers

Buyers similar to National Highways Limited.

View all buyers
BuyersCountValue
  1. UK Research & Innovation
    2,591
    £1.6bn
  2. Environment Agency
    672
    £8.7bn
  3. UK Health Security Agency
    460
    £15.4bn
  4. Homes England
    423
    £3.8bn
  5. Natural England
    337
    £20.2m
  6. British Council
    287
    £366.6m
  7. Met Office
    256
    £233.2m
  8. Department for Energy Security & Net Zero
    244
    £577.3m
  9. UK Atomic Energy Authority
    232
    £10.1bn
  10. Maritime and Coastguard Agency
    168
    £47.4m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free