Collection agency services

Tender description

SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding. SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e. accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding. The key objectives are: — to collect early arrears from customers with income contingent repayments overseas (country exclusions apply), Income Contingent Repayments UK, Grant and Loan Over Payments and Repayment Grant Overpayments, — to complete customer documentation to confirm the customers’ current circumstances as well as any supporting evidence customers can provide in relation to their individual case/circumstances, — support ad hoc customer contact campaigns. Accounts will be placed weekly at a volume of c 7 500 per month, although this will fluctuate throughout the year. Accounts will be placed for up to 120 days, depending on the product type.