IT software package

Tender description

Caerphilly County Borough Council is seeking expressions of interest from a supplier capable of becoming a strategic partner for the supply and installation of a Corporate IT Housing Solution System. At the present time the Authority utilizes 4 database applications to deliver the following services: — ‘core tenancy information, estate management, tenancy enforcement, supported housing, sheltered housing, housing complaints, empty property management, rent accounting and arrears functions’, — ‘cyclical maintenance, response repair reporting, repair appointments, job costing and management functions’, — ‘asset component information, WHQS compliance and works contract management functions’, — ‘common housing register, allocations and homelessness functions’. It is the Council’s intention to encapsulate all of these areas into one contract, although the strategic partner will be required to provide innovation during the term of the contract including the delivery of upgrades, new products and services. The Council’s estimated timescales for the supply, installation and implementation of the proposed system for this project is by no later than 31.8.2020. However, it should be noted that the Council may require the successful supplier to provide a phased implementation approach to specific areas of this arrangement. Further detail regarding this strategy will be contained in the contract notice moving forward. The required system must be capable of working to, but not limited to the following housing function areas: — ‘core property’, — ‘core person’, — ‘core tenancy’, — ‘rent accounting’, — ‘arrears management’, — ‘generic case management for estate management, tenancy support, tenancy enforcement, complaints, supported housing and sheltered housing’, — ‘leaseholder management and billing’, — ‘empty property management’, — ‘adaptations’, — ‘repairs history’, — ‘garage allocations’. In addition to the above functions the system must also be able to consider the following cross-cutting themes: — ‘customer relationship management’, — ‘dynamic appointment system’, — ‘mobile working’, — ‘online customer self-service’, — ‘communications (email, SMS, letters, messaging, translation, chat-bots)’, — ‘information storage’, — ‘customer profiling’, — ‘workflow’, — ‘security’, — ‘integration and interfacing’. Suppliers wishing to express an interest in this tender opportunity should submit an e-mail correspondence to the Officer stated in this notice and to the e-mail address specified.