Health and social work services

Tender description

Delivery of a victim of crime care service, that provides for the population of Norfolk and Suffolk in accordance with The Ministry of Justice Code of Practice. To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes: 1) Clients (and where applicable their families) are able to cope with and recover from the impact of their experiences; 2) Improved community/practitioner awareness of the Norfolk and Suffolk Victim Care and its purpose and service offer; 3) Provides an integrated victim assessment, support and referral system which meets the individual needs of every victim it serves, including when the victim is also a witness of crime; 4) All victim assessment, support and referral services provided by Norfolk and Suffolk Victim Care are accessible to those with protected characteristics, by working directly with clients and/or where appropriate and beneficial, advocates and carers; 5) Provides a service which, as a minimum, meets the requirements defined by the Victims Code of Practice; 6) Provides a system that will ensure that each and every victim will be made fully aware of the support the system can offer them, including that they can receive a full assessment of their needs and referral to the right support identified as able to help them cope, recover and thrive; 7) Delivers a single point of contact/case management approach that ensures that services provided directly and specialised services provided by third parties are managed according to a victim management plan which provides consistent contact with the victim; 8) Has in place systems to capture and report all service performance, quality and outcomes measures; 9) Meets all service performance, quality and outcomes measures and reports against these to the OPCCS; 10) Integrates with and if necessary supports existing criminal justice agencies, services and processes including Norfolk and Suffolk Constabularies’ Victim and Witness Care Unit, the Witness Care Unit, and Court processes for victim and witness management and support; 11) Operates during optimum delivery times for victims, according to need.