Closed tender

Voice recognition software package

Details

Buyer: South Gloucestershire Council
Topic: Voice recognition software package
Published: 5 July 2019
Submission: 2 August 2019
Source: TedNotices

Tender description

This procurement is for a Strategic Customer Contact Platform (SCCP) and a Speech Interactive Voice Response Solution (IVR) across two separate lots. This is to provide multiple contact channels and integration with our wider digital platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the Council’s Digital Transformation Programme and will become one of its constituent projects. Lot 1 is for a Strategic Customer Contact Platform (SCCP). Further information on this lot is available within the procurement documentation. Lot 2 is for a Speech Interactive Voice Response (IVR) Solution. Further information on this lot is available within the procurement documentation.

Timeline

Completed: Tender published5 July 2019
Current notice
Completed: Submission date2 August 2019

About the buyer

South Gloucestershire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48314000 · Voice recognition software package
48333000 · Contact management software package
48512000 · Interactive voice response software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Category Lead	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@south-gloucestershire-council.gov