The Provision of a Case Management System Software Package

Tender description

Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required. As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years. By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.