Companies House Contact Centre
Details
- Buyer
- Department for Business Energy and Industrial Strategy (BEIS)
- Supplier(s)
- SERCO LIMITED
- Value
- GBP 3,391,466
- Duration
- 4 years
- Topic
- Call centre
- Published
- 28 June 2019
- Source
- ContractsFinder
Tender description
Please note that this transparency notice is for information purposes only. 5.1 The list of 'in scope' products and services the Supplier shall provide are as follows: 5.1.1 Inbound contact (including the ability to manage all interactions through the medium of Welsh at all times); 5.1.2 Staff recruitment, training (supplemented by specific training by the Customer as required) and quality assurance, which will be audited quarterly; 5.1.3 Reporting and analytics; 5.1.4 Telephony Platform (Cloud Based); 5.1.5 Computer Telephony Interface (CTI) and Automatic Call Distributor (ACD) solution; 5.1.6 Voice Circuits (SIP Channels); 5.1.7 Email Handling System 5.1.8 Other supporting infrastructure for operation of Contact Centre; 5.1.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and 5.1.10 Periodic ad-hoc requests.
Timeline
- Completed: Award date10 May 2019
- Completed: Award published28 June 2019Current notice
- Completed: Contract expiry date31 October 2022
About the buyer
Department for Business Energy and Industrial Strategy (BEIS) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-business-energy-and-industrial-strategy-beis.gov |
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