Cleaning services

Tender description

Cleaning, security and enquiry concierge service providing a comprehensive service for 692 tenants and leaseholders of the Byker Community Trust located in Byker Wall, Chirton House, Tom Collins House, Mount Pleasant House and Avondale House. Byker Community Trust is seeking a suitably experienced contractor to undertake cleaning services for 692 tenants and leaseholders of the Byker Wall and adjoining areas. The scope of the services includes the cleansing of: — entrance lobbies, — windows (internal and external) within the entrance lobbies, — viewing galleries, — lifts, — balconies and rails, — bin stores, — communal bin areas, — curtilage of Byker Wall entrances, and — stairways. Byker Community Trust is seeking a suitably experienced contractor to a security and enquiry service for approximately 700 tenants and leaseholders of the Byker Wall and adjoining areas. The security service includes: 1) An emergency response service (concierge emergency response team) that includes: — attending to ‘out of hours’ noise complaints or reports of anti-social behaviour as required, resolving the issue where possible or calling the Police where required, — supporting the fire service at call outs within the Byker Wall. Ensuring properties are re-secured if the fire service has forced entry, — moving on rough sleepers and signposting to targeted support, — assisting and liaising with the enquiry centre and Police as appropriate in relation to CCTV or proactively checking for people of interest to the Police, — acting as a professional witness if required, — wearing body cameras to ensure footage of incidents is recorded, — recording and reporting any repairs identified within communal areas. 2) The enquiry centre is a 24/7 service providing the following: — monitoring of all intruder, fire and smoke alarms, — tasking the concierge emergency response team to attend all intruder, fire and smoke alarm activations. For smoke alarm activations, they will initially attempt to call challenge by ringing the tenant on their intercom. If they do not get a response for the intercom call they will ring the fire service to attend and also ask the concierge emergency response team to attend, — taking calls from tenants via their intercoms for any BCT service and signpost where appropriate, — tasking the concierge emergency response team to call to the area to address issues raised by tenants or viewed on CCTV, — ensuring CCTV is monitored where reports are received of ASB or criminal activity, — assisting the Police by providing downloads of CCTV, — providing notification of cleaning emergencies such as spillages, waste or dangerous materials.