Public Website Design and Development

Tender description

Why the Work is Being Done The aim of this project is to deliver a new website for the planned merged trust. Reflecting the new trust’s unique position in England, we want our new website to have a structure, look and feel that is different from the majority of more formulaic NHS trust websites. Delivery timescale for the core elements are currently aligned with planned merger of the Trust (currently Feb 2020), however we wish to work towards a 2019 completion for all design/technical elements. For more information, please visit the link below and access the attachments (please contact iain.copeland@tst.nhs.uk for the password): http://www.sompar.nhs.uk/who-we-are/why-we-are-merging-with-taunton-and-somerset-nhs-foundation-trust/merger-of-trust-websites/ Problem to Be Solved Deliver a new website for the planned merged trust Who Are the Users The audience for the two organisations’ current websites is made up of: • Patients and visitors • Prospective staff members researching the organisations • Staff members accessing documents • Members of the public. • Job Seekers Today’s websites are viewed on a wide range of devices and screen sizes. It is important that the website is fully mobile responsive so there are no barriers to accessing our information. Please see further details within the briefing documents in the following link (contact iain.copeland@tst.nhs.uk for password): http://www.sompar.nhs.uk/who-we-are/why-we-are-merging-with-taunton-and-somerset-nhs-foundation-trust/merger-of-trust-websites/ Early Market Engagement A Prior Information Notice (PIN) was published in February 2019 asking interested suppliers to submit a short presentation outlining their solution, based on a some brief requirements. The Trust met with a handful of these suppliers to further understand their solution and to help inform the next stages of the procurement. Work Already Done The Trust have carried out a number of scoping exercises involving both internal and external stakeholders. The results of which are reflected in the supporting documentation. Existing Team All current websites are managed by the Communications team as communications tools. Communications team members have some technical knowledge but the primary expertise within the team is communications. The communications team is small and relies on the support of services to ensure that their information on the website is accurate and up to date. Current Phase Beta Work Location The majority of the work by the supplier is expected to be undertaken remotely, but project meetings should on occasion be face to face on site. Working Arrangments -The Trust acknowledge that a significant amount of work will be carried out off site however we request a minimum of 2 'discovery-style' stakeholder workshops, to be held on premise, at a designated site in Somerset - remote pre-sprint and post sprint retrospective - at least one face to face project meeting per month (venue to be a Somerset NHS site) - all associated expenses to be picked up by applicant Security Clearance Not required Additional T&Cs Skills & Experience Experience implementing multi-site/multi-domain publishing on a single platform Experience of planning and managing phased roll out of new website architecture / transition from current to future state (including migration planning) Experience designing and implementing content governance models and content lifecycle workflows Experience of integrations with data feeds and content feeds from other systems or third-party channels Experience of delivering hosting solutions and content management systems appropriate to size of website and volume of traffic/usage patterns Experience of implementing and configuring appropriate search tools Experience of embedding accessibility principles in the design process and delivering to WCAG 2.0 AA standards with awareness of WCAG 2.1 compliance Demonstrable experience of impeccable design work Possess demonstrable experience of setting up and analysing web analytics for actionable insights Experience of developing sites which support e commerce/Donations Experience of developing sites which integrates multiple social media channels Expertise in privacy/GDPR compliance and awareness of wider compliance requirements Nice to Haves Using AI and machine learning to benefit user experience Recent experience in the recruiting/careers industry Experience of providing and supporting extranets No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution Approach and methodology How the approach/solution meets the needs expressed in the brief and specification documents How the approach/solution meets the Trusts objectives Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Team structure Value for money Cultural Fit Criteria Be transparent and collaborative Have a no-blame culture and encourage people to learn from their mistakes Share knowledge and experience Work with clients with low technical expertise Work as a team with our organisation and other suppliers Take responsibility for their work Experience of building enduring positive relationships with clients Payment Approach Fixed price Assessment Method Written proposal Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 5% Price 35% Questions from Suppliers Budget range circa £70k - to include all requirements of initial 12 month term (e.g discovery, delivery, support, hosting etc)