Expired contract

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Details

Value
GBP 20,000
Duration
1 year
Topic
Call centre
Published
18 June 2019

Tender description

Scope of Service for This Tender Rochdale Boroughwide Housing (RBH) is responsible for providing an out of hours (OOH) emergency repair service to its customers, which is accessible, efficient and effective. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays.

Timeline

  1. Completed: Award date18 April 2019
  2. Completed: Award published18 June 2019
    Current notice
  3. Completed: Contract expiry date30 April 2020

About the buyer

Rochdale Boroughwide Housing Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79512000 · Call centre

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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