Technology Enabled Care Services Framework (19-23)

Tender description

The scope of this Framework Agreement is for the provision of products and services in relation to Technology Enabled Care (TEC) Services for both analogue and digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, Supply Partner(s) must be able to support both analogue and digital equipment/systems. The products and services shall fall into 5 separate Framework "LOTS" to reflect the structure of the industry, although Supply Partners are invited to apply for one or more LOT(S)/sublots if applicable. Lot 1: Product Catalogue, Lot 2:Installation, Service/Maintenance and Repair, Lot 3:Call Monitoring and Mobile Response •Sub lot 3.1 Call Monitoring •Sub lot 3.2 Mobile Response •Sub lot 3.3 Call Monitoring and Mobile Response •Sub lot 3.4 Call Centre Monitoring Equipment Servicing/Maintenance and Repair Lot 4: Consultancy, Lot 5:Fully Managed Service