Health services

Tender description

Cannock Chase, East Staffordshire, North Staffordshire, South East Staffordshire and Seisdon Peninsular, Stafford and Surrounds and Stoke-on-Trent CCGs currently commission an integrated urgent care service for the population of Staffordshire; this contract comes to an end on the 30.9.2020. The Staffordshire and Stoke-on-Trent CCG’s are looking to procure an Integrated Urgent Care service in line with the NHS England national service specification from the 1.10.2020; this service will have a core offer which will consist of: — NHS 111, —NHS111 Online, —clinical assessment service, — Primary Care GP Out of Hours (OOH) service (including hear and treat, see at base and home visiting), — Urgent Care Centre/GP Streaming service (Royal Stoke ED site only), — provision of Out of Hours service to the Staffordshire Prisons. The full and final service specification will be published as part of the future procurement process; this is expected to be September 2019. The commissioners are planning to procure a service to provide an integrated urgent care service for the population of Staffordshire and Stoke-on-Trent consisting of Core Services: — NHS 111 and NHS 111 online, — a Staffordshire Clinical Assessment Service (CAS), — primary care Out of Hours (OoH) service (including hear and treat, see at base and home visit), — provision of Out of Hours service to the Staffordshire Prisons, — operation of the Urgent Care Centre (UCC) co-located with the Emergency Department of the Royal Stoke Hospital which will provide front door streaming for patients presenting with non-life threatening or serious illnesses. A see and treat service will be provided for streamed patients not requiring ED services. The CAS will include direct access for health and care professionals. This type of access will be available for emergency ambulance professionals and care home professionals and certain community health professionals initially and is likely to be rolled out to other professionals where opportunity exists for alternatives to A&E attendance. This type of access is known as star 5 or star 6, etc. elsewhere: — developmental services (subject to final CCG confirmation), — we plan a multi-year contract and intend to commission services developments that will be phased in after the first 12 months with the aim of incorporating other community based urgent care services into the IUC such as rapid response services. We also intend to expand and further develop the CAS, — core service specifications will be compliant with the National Integrated Urgent Care Service Specification (https://www.england.nhs.uk/wp-content/uploads/2014/06/Integrated-Urgent-Care-Service-Specification.pdf), — please note that within Staffordshire we will be consulting on the future Urgent Treatment Centre (UTC) configuration across Staffordshire and Stoke-on-Trent OT. IUC providers will be expected to provide services fully integrated with future UTCs including direct booking of UTC slots from 111/CAS, — in line with the NHS Long Term Plan, we intend that by no later than 2023, the CAS will function as the single point of access for patients, carers and health professionals for integrated urgent care and discharge from hospital care.