CQC Staff Survey (Employee Voice Surveys)

Tender description

The Care Quality Commission ("CQC") is seeking to appoint a suitable qualified supplier with expertise in design and delivery of staff surveys. CQC is looking for a supplier who can: • Support a shift to more regular, shorter surveys that will provide us with more frequent, real-time data and shift to a feedback culture; • Provide an innovative feedback platform(s); • Provide analysis tools that deliver real insight; • Share latest thinking in employee engagement initiatives; • Help CQC create a culture of taking action. CQC's aspiration is to be a high-performing organisation and an employer of choice. Measuring employee opinion and engaging colleagues in dialogue about CQC and how we can improve is an important element in achieving this. Whilst we have established processes in place, we are looking to review and refresh our approach to asking for feedback from colleagues. We are seeking a supplier who can provide innovative ways of harvesting more frequent, perhaps continuous, feedback, measure engagement and drive follow up activity. The contract will be for a period of thirty-six (36) months with the option to extend by one (1) further period of twelve (12) months. Additional information: The procurement documentation can be found at: https://cqc-commercial.bravosolution.co.uk. Potential Suppliers wishing to Express an Interest (EOI) in participating will be required to register on the Bravo system by following the below Instructions. How to Express Interest: 1) Register your company on the eSourcing portal (this is only required once): - browse to the eSourcing Portal: https://cqc-commercial.bravosolution.co.uk and click the link to register Bravo Project reference = Project_281 - accept the terms and conditions and click "continue", - enter your correct business and user details, - note the username you chose and click "Save" when complete, - you will shortly receive an email with your unique password (please keep this secure). 2) Express an Interest in the tender: - login to the portal with the username / password, - click the "ITTs Open To All Suppliers" link (This area in Bravo contains the Invitation to Tender (ITT) open to any registered supplier), - click on the relevant "ITT" to access the content, - click the "Express Interest" button at the top of the page, - this will move the "ITT" into your "My ITT" page (This is a secure area reserved for your projects only), - you can now access any attachments by clicking "Buyer Attachments" in the "ITT Details", - click "My Response" under ""ITT Details", you can choose to "Create Response" or to "Decline to Respond" (please give a reason if declining), - you can now use the "Messages" function to communicate with the buyer and seek any clarification, - note the deadline for completion, then follow the onscreen instructions to complete your ITT submission. You must then submit your reply using the "Submit Response" button at the top of the page. If you require any further assistance please consult the online help, or contact the BravoSolution dedicated Supplier Support, available from the Bravo Help desk: Phone: 0800 368 4850 (Monday to Friday 9:00 am to 6:00 pm). E-mail: help@bravosolution.co.uk Please quote the Bravo Project number Project 281 for all helpdesk enquiries. Tenders must complete and submit a Tender Response by the deadline of 12:00:00 hours (12pm Noon) on Monday 15 July 2019. Please allow sufficient time to make your tender response submission as late tender response submissions will not be permitted by the system.