111 Online Implementation Manager

Tender description

Summary of the work Support outstanding implementation activities; manage the BAU transition; input findings to the comms team; input findings to the development team; input findings to the user research team Specialist role Delivery manager Expected Contract Length 12 months Latest start date Monday 5 August 2019 Maximum Day Rate £800.00 outside of IR35 Who Speclialist Work With Internal and external stakeholders What Specialists Work On • Plan the transition of 111 online which needs to become a locally managed service • Provide guidance and consolidated feedback from local areas as well as recommendation in relation to the implementation and testing of future changes to NHSD’s 111 online product • Provide recommendation to the product team to surface changes and ensure this additional functionality is safely and effectively implemented at a local level • Develop tools and collateral to support the implementation of key changes and functionality to 111 online • Develop, coordinate and execute testing schedules working with local providers and Directory of Service leads. Skills & Experience • Expert knowledge of implementing change at CCG and STP level including a good understanding of NHS structures. Familiarity both with the UEC structures and the individuals. • Understanding of the Digital Transformation agenda and national policy for Urgent and Emergency Care, specifically Integrated Urgent Care • Having extensive experience with NHS commissioning or procurement processes, stakeholder relations, and project management. • Experience related to case management and patient transfer processes • Demonstrable experience of working within a fast-paced environment, conducting stakeholder management activities while reconciling conflicting information; excellent written and verbal communications skills, experience of producing reports for MDT audiences. • Excellent planning skills and ability to work with conflicting priorities. Work Location Various stakeholders locations / remote working / London Working Arrangments London based - with remote working, with requirement to meet stakeholders at the various locations. Only approved expenses supported by valid receipts in line with NHS Digital Travel policy will be paid. Expenses are capped to a maximum of 10% of the contract value Security Clearance BPSS No. of Specialists to Evaluate 3 Cultural Fit Criteria • Work as a team with NHSD and other stakeholders and at all levels of seniority • Use Agile approach for delivery rooted on collaboration and transparency Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Is there an incumbent in the role and will they be applying. No - there's no incumbent currently in position. 2. Can NHS Digital confirm if Leeds can be the base location? Location is flexible, however, there will be a need to be in London for certain elements of delivery, although frequency will depend on what is going on in the programme at each time. The 111 online team don’t have a significant base in Leeds, although some team members have it as their contracted base. Travel to stakeholder sites will be essential in any case. 3. Does the rate include VAT? Rate is excluding VAT. 4. Will this role be inside / outside IR35? Outside of IR35