Legal Case Management System Redevelopment

Tender description

The Legal Aid Board was established under the Civil Legal Aid Act 1995. The Act makes provision for the granting by the State of legal aid and advice to persons of insufficient means in civil cases and family mediation services. Family mediation is a state run service to help couples who have decided to separate or divorce, or who have already separated, to negotiate their own terms of agreement. State funded family mediation has been in operation since 1986 and has been provided by the Legal Aid Board since 2011. Following a market exercise in 2010, the Board developed a SharePoint based Legal Case Management System (EOS) which is used to track and support the full life cycle of the Board’s legal cases from the application stage through service delivery to case closure and archival functions. In 2016 the Board, using similar technologies to above, developed a case management system for its mediation services. Please note that the Legal Aid Board has charitable status and as such is entitled to any charitable discounts (or pricing structures) which are applicable. The Legal Aid Board invites responses to this Request for Tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Parts 4,5 and 6 the attached RFT document. The title of this RFT is Request for Tenders for the Provision of the Redevelopment of the Legal Aid Board Case Management System. There are three elements to the redevelopment of EOS. 1. The redevelopment\redesign\upgrade of the existing architecture, operating systems, technologies. 2. The addition of new functional requirements and changes. 3. The redevelopment\redesign of the Boards Online Application .