NHS Wakefield CCG Adult Hearing Service (Direct Access) AQP

Tender description

NHS Wakefield Clinical Commissioning Group is seeking to procure an Adult Hearing Service for the registered population of Wakefield for 2 years, with an option to extend for a further 1 year, using the Any Qualified Provider (AQP) route. The impact of poor hearing in adults can be significant both at a personal and a societal level, leading to social isolation, depression, loss of independence and employment challenges. Assessing the hearing needs of adults with hearing loss, developing an individual management plan and providing appropriate interventions can reduce isolation, facilitate continued integration with society and promote independent living. The service required is for adults who have suspected or diagnosed hearing loss (with no contraindications). The broad quality outcomes required include: • Choice and control for service users as to where and when their treatment is delivered; • Personalised care for all service users accessing the service; • Timely access to hearing assessment, and a range of support services including hearing aid fitting, follow-up and on-going aftercare; • High proportion of service users continuing to benefit from the chosen intervention, including wearing hearing aids when required if they have been provided; • Reduced communication difficulties for service users with poor hearing; • Timely referral or signposting to other local services for support and equipment, including social services and voluntary services; • Access to clear guidance and information for service users and their families about the important role of hearing in maintaining effective communication and active engagement in a range of social and work settings, including advice on the range of support available; • High levels of satisfaction from service users accessing the service; • Improved quality of life for service users, their families/carers and communication partners.