WP3466 - Legal Case Management System

Tender description

The Council wishes to procure a legal case management system which will include the appropriate functionality to assist with streamlining a range of processes whilst being flexible enough to cater for future changes in processes and to meet legislative changes. The System must be able to provide a secure: o Consolidated view of cases and associated data and paperwork o Overview on the position of a case o Integrated time recording function o Diary and email functionality that integrates with MS Outlook o Suite of workflow templates that can be tailored by the Legal Department o Automatic setting of next process dates and reminder handling o Tracking of all correspondence (inc emails and scanned images) o Alert mechanisms for notification and escalation o Centralised contacts suite that links contacts to cases and documents o Audit trail of user activity within the application o Fully integrated document bundling component (inc capability to meet requirements of Family Procedure Rules Practice Direction 27A) o Centralised bank of templates and precedents that can be uploaded and maintained by Legal Services o Suite of reports designed to support a local authority in house legal department (to include reports by client, by matter, by activity, by date, by lawyer) o Web portal that allows client departments to check the status of a case being managed by Legal Services