Making information about being an employee accessible, searchable and understandable

Tender description

Why the Work is Being Done Following a discovery into the HR service desk, we found that a significant number of queries were for issues that could be resolved through access to clear information. People are frustrated they can’t find information they need. HR service desk agents are spending too much time on relatively simple issues. We want to make all the HR policies and guidance accessible, searchable and understandable. We think this is best achieved through a website that's in the public domain, so that a google search on any device can get you to the content you need. Problem to Be Solved There are many places where employees can find information about policies, procedures and working for the council. A lot of this information is on an intranet that is difficult to navigate and search. We think the best way to make this information available to everyone who needs it is to make it open. We believe that a searchable, content-first platform will drive behaviour change around HR activities. Over time we would like to develop the website so that it can include information about other services for employees and connect with our service management platform. Who Are the Users As an employee, I want to find the right information online, so that I can answer questions and solve problems for myself. As an employee reading information, I need policies and processes to be consistent and clearly explained, so that I have confidence to act on information without further support. As an employee who’s trying to solve an issue, I need to feel confident engaging with HR activities myself, so that I don’t contact the service desk. As a content owner, I need to update content quickly and easily, so that it’s accurate. Early Market Engagement Work Already Done A discovery was completed by cxpartners and all of the outputs are available on the Local Government Digital User Research Library https://research.localgov.digital/projects/hr-service-desk/ Existing Team Service Manager from HR Senior Manager from Digital team Colleagues from across HR as required Current Phase Beta Work Location County Hall, Walton Street, Aylesbury, HP20 1UA Working Arrangments We will require a team onsite for 2-3 days a week, most weeks. This is so that you can work closely with BCC staff and have easy access to the service users. Security Clearance Additional T&Cs Skills & Experience Take an agile approach to project delivery Provide a multi disciplinary team including user research, service design and product development Have knowledge of the user needs of HR service users Have experience of delivering digital transformation in local government Have experience of working to the Government / Local Government service standards Have experience of working to the Government technology code of practice Have experience designing services that meet accessibility guidelines Have experience designing services for users with low digital literacy Nice to Haves Provide evidence of developing content strategy Provide evidence of understanding HR service desk technology Provide evidence of having passed a government / local government service assessment Provide evidence of rapidly developing prototypes based on user research and testing No. of Suppliers to Evaluate 3 Proposal Criteria Clarity of the approach How the approach or solution meets user needs How the approach or solution meets our organisation's goal Technical solution Identification of risks, dependencies and a plan to manage them Estimated timeframes for the work Team structure, including skills, experience and relevance of individuals Value for money Cultural Fit Criteria Work as a team with our organisation, partners and other suppliers Be transparent and collaborative Take responsibility for the quality of delivery Share knowledge and experience with the team Challenge the status quo Be comfortable standing up for the design and agile delivery disciplines Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range up to £115,000 is available to build the service. ongoing hosting and maintenance must not exceed £5,000 per year.