HR OD Expert Services

Tender description

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC along with its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. This requirement is a refresh of the existing framework previously advertised tender reference 1710-PSCR-SR65976229 HR OD Support Services Phase 3 to meet our ongoing requirement of expert support. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is £100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than £10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for a 12 month period. Additional information: HMRC use a HMRC version of the eSourcing tool SAP Ariba. - If you have already registered on the HMRC instance of SAP Ariba, please email "e.procurement@hmrc.gov.uk" with the following information: - The contract title shown in Section II - along with the reference "SR172953090" - Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registration Instructions in the attached guidance. This tender event will close on 13.03.2019, therefore online questionnaires must be fully completed no later than 15:00pm on this date. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.