User Testing for Register to Vote (Northern Ireland Overseas)

Tender description

Who Speclialist Work With You'll involve the Cabinet Office team in planning, observation, and analysis. What Specialists Work On You'll conduct research activities on overseas users from Northern Ireland, applying online to register to vote. You'll: - Conduct qualitative user research activities focusing on usability and comprehension testing - Identify, schedule and coordinate 12-15 participants. - Conduct two rounds of research with an interim debrief presenting an overview and discussing changes - Provide location for testing - Conduct analysis and produce report with findings, focusing on usability and comprehension testing. Include information about user needs, supplement existing user journey map defining pain points, and make recommendations on improvements. - Make a recommendation for any further research required. Where the Work Takes Place Belfast and London with some flexibility. Early Market Engagement Working Arrangements We expect the supplier to provide a research location in Belfast which has the capability to stream sessions. Work Location Belfast and London with some flexibility. Security Clearance Additional T&Cs Skills & Experience Conduct usability testing competently with a variety of users Conduct analysis and pull together a report with the findings Recruit participants who are representative of desired user groups and screen users based on specific criteria Provide a single point of contact to reliably respond to communications by email or phone within 1 day Arrange and manage participants, ensuring their attendance at the research. Handle research incentives for participants Recruit users for face to face usability testing Recruit users for remote usability testing Identify risks you can see and how you propose mitigating against them Nice to Haves Awareness of designing services using the GOV.UK design system Ability to recruit with users who have access needs No. of Specialists to Evaluate 3 Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Take responsibility for their work Share knowledge and experience with other team members Be comfortable standing up for their discipline Can work with clients with low technical expertise Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range