Strategic Delivery Partner (Discovery & Alpha)

Tender description

Why the Work is Being Done The IPO is transitioning from a paper based, case-centric organisation to a digital, customer-centric way of working. Core to IPO's successful transformation is the development of a single, secure, IPO wide, user account with self-serve capability. The first of several planned services to utilise this capability is "Change My Details" which will allow IPO customers and their agents to update certain details held on the IPO registers. We require a delivery partner for the Discovery & Alpha phases of this project. These phases will be delivered through a series of iterative and incremental statements of work. Problem to Be Solved IPO currently holds its customer records in multiple legacy systems. Within those systems records are often duplicated as they are held against individual IP rights and not centrally. Changes made by a Customer, Agent or Representative require time consuming, repetitive and often paper based transactions and processes and data quality is compromised. The next step in successfully transforming the estate is to implement a Single Customer Record, accessed via a secured and extensible User Account Management Service through which our Customers and their Agents can change/update their details (Change My Details). Who Are the Users Our users are companies and individual IP rights holders and the agents/representative who work on their behalf. Users need to be able to change their IP ownership, address and agent details both as single transactions and as bulk updates. These updates need to happen once and apply to all instances of a users data across the estate and not multiple times for each right held. Civil Servants at the IPO are also users and they require a single source of the truth for IPO customer data with a simplified and more efficient way to manage changes. Early Market Engagement N/A Work Already Done A project to deliver the standalone Change My Details service has been running internally and has captured user journeys and user needs along with prototypes. However, work to date has not considered the requirements in the context of a broader User Acount Management Service or a Single Customer Record. We have also engaged a supplier who has produced conceptual and logical data models for the future of IPO that will inform the data structure and design of this work. Access to this information will be made available to the winning supplier. Existing Team The supplier will be working with IPO staff including the existing data management team, architecture team, project team and existing suppliers. Current Phase Discovery Work Location Intellectual Property Office, Cardiff Road, Newport, NP10 8QQ Working Arrangments Supplier resources will work as part of a blended delivery team, co-located with our team in Newport, Monday-Friday usual office hours. More flexibility may be arranged by mutual agreement after an initial onboarding process. We expect team(s) to reflect the roles and capabilities listed in the Essential Skills section. Team(s) will work in the Agile delivery methodology, or 'Waterfall', or in a hybrid of both disciplines. Security Clearance Given the nature of the work, SC clearance is required for all Consultants. IPO is able to support the SC Clearance process if necessary. Additional T&Cs N/A Skills & Experience Experience of managing and delivering agile based discovery and alpha outcomes to support complex transformation projects in government organisations. Experience of designing the organisational change required for successful digital transformation, including business process re-engineering. Experience in successfully designing and developing reusable enterprise level services using pragmatic Agile methodologies and practices. Experience in modern approaches to solving data quality and consistency issues with multiple legacy data sources. Experience shifting centricity of an organisation's data model (e.g. product-focused to customer focused). Experience working on digital transformation programmes with many dependencies and integrations with backend and legacy applications. Experience of successfully delivering a Customer facing IDaaS with fine grained access control in a large or complex organisation. Experience of designing and developing modern RESTful API's for public and internal consumption off legacy and new data sources. Experience using the GDS Design Principles and Digital Service Standard to deliver public facing digital services. Experience designing digital services that comply with Government security guidelines. Experience in designing and delivering Government registers using a Microservices architecture. Experience in designing user account management systems using COTS. Experience of building capability in client departments and leaving a self-sufficient, sustainable internal capability. Nice to Haves Experience of deploying an effective, culturally integrated team to quickly and effectively embed with an internal team. No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs How you ensure the quality of your work and outputs meet our expectations How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How you’ve identified risks and dependencies and offered approaches to manage them Team structure Value for money Cultural Fit Criteria Has an inclusive approach to engaging with internal stakeholders that will support project success. Will work transparently, and collaboratively as one team with our organisation and other suppliers. Will share their approach, knowledge and experience with other team members and seek actionable feedback. Has experience of working with Government departments such as the IPO. Has evidence of how the supplier integrates with an existing team, takes ownership of problems and resolves issues. Can demonstrate how it will openly share work and outputs iteratively throughout the project for IPO consideration and challenge. Has a sound methodology and approach for working with and respecting a client's existing governance and decision making processes. Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range maximum spend of £2.5m