Software package and information systems

Tender description

We are conducting this procurement process to select a technically capable provider to supply and support Learning Management System (LMS), that will be our main tool for capturing and management of the training records of our employees. LMS will need to be able to integrate with SAP and provide us with the functionality to run reports that make it easy to see what training is available, completed and the learning status of each member of staff. This will ensure that we have an adequate system (necessary part of a ‘licence to operate model’), which is required to comply with Drinking Water Inspectorate (DWI) and Health and Safety Executive (HSE) regulations. We are looking for licence for c 6 000 users. The system needs to be robust and flexible and well supported. Thames Water requires a new learning management system with access for a minimum of 6 000 users. The desired solution must be able to provide Thames Water with the ability to undertake the following functions: 1) Manage learning content; 2) Build learning content; 3) Deploy learning content to multiple groups/functions; 4) Organise, manage and distribute learning courses, both classroom and elearning; 5) Host a learning catalogue of courses; 6) Build, map, view and automate learning paths to desired competencies; 7) Report on learning completion and success rates with varying dynamic lenses; 8) Comprehensively manage license to operate capability; 9) Automatically alert renewal of courses via email to learners and managers; 10) Integrate with SAP HR and scheduling programmes; 11) Create a learning social network community; 12) Available across multiple devices i.e. desktop, mobile; 13) Accessible in a secure manner. The support and implementation requirements: Thames Water will require relevant support to implement the solution. There will be no requirement for implementation resources to be situated at Thames Water but agreed availability to be agreed as part of the delivery plan by phone, virtual meetings and the ad-hoc face to face where relevant. The project will be managed by a digital project manager appointed by Thames Water to create the plan and manage the required deliverables through to production. The solution provider will be required to provide training and knowledge transfer material and support through the go live period (circa 4-8 weeks) for guidance and continuous improvement. Depending on how the solution is hosted the provider may need to supply incident management mechanisms to resolve issues and maintain the required service levels. Thames Water must be able to configure the solution in house to a high degree and not need continual change requests or resources from the supplier to enable flexibility of the solution. The supplier will be expected to use their own devices and equipment and no subsidy shall be provided by Thames Water.