Yorkshire & Humber Integrated Care Record - Professional Service Requirements

Tender description

Why the Work is Being Done The YH Care record LHCRE programme has been mobilised with key personnel. We have 4 programme workstreams aiming to share health and care records across Yorkshire & Humber. We require expert support across 3 workstreams to ensure milestones are delivered on target. This will focus primarily on Business Analysis, Change Management, Technical Architecture, Benefits Planning, Comms support, Procurement planning support. The YH LHCRE is one of 5 areas selected by NHS England to pursue a new model of sharing and using health data to benefit direct care and population health. Problem to Be Solved The challenge is to deliver the 3 workstreams rapidly in a way that both enables NHS England funding milestones to be achieved and will also focus on the longer term benefits and create a viable operating model for the future. Who Are the Users The outputs of this work will be for clinical and administrative support users across the YH region. The professional services team will work closely with the key programme team and follow the existing governance arrangements agreed by the YH Delivery Board Early Market Engagement Work Already Done The programme has been initiated. A programme plan has been developed identifying deliverables and activities that must be undertaken. Governance and a funding agreement has been signed off by NHS England. There are 4 workstreams 1) Rapidly Improving Care, rolling out existing technology to a wider user base 2) System of Systems implementing a technical solution across the region to join up existing patient and citizen information 3) Population Health Management information held in a data ark and 4) Helm a citizen portal. Initial work is underway including a technical pilot for the underlying fabric to join systems together. Existing Team A core YHCR project team made up of leads for various specialisms e.g. clinical, technical architecture, IG, cyber, communications etc is in place. An SRO, Programme Director, Programme Manager, Leads and Admin support have been appointed. A number of staff are part time and some are full time. The appointed Supplier will report directly into the existing governance for each of the above work streams. A 3rd party supplier is working as part of the programme to design and develop the system of systems technology intial phase Current Phase Not applicable Work Location Mix of Supplier HQ, remote working and Yorkshire & Humber Regional locations as required. Most central team meetings tend to take place in Leeds due to its fairly central location and rail and road network links but meetings with local Trusts and authories will take place at their site across the YH region Working Arrangments This will be a capped time and materials piece of work with resources able to work remotely when not required on site. The price will be expenses inclusive. Supplier resources will be required to work full days on local sites across YH region as required and report into the exisitng governance structure on a deliverables based format. Deliverables will be agreed with the Programme Team, monitored and signed off on a monthly basis by the client programme lead and programme manager Security Clearance No special security clearence is required. Access to bulidings and organisations will be under supervised access at all times. Any access to live systems or data will be subject to prescribed processes and controls. Additional T&Cs Skills & Experience Proven track record of delivering integrated care programmes in the NHS and local authorities with at least 3 significant and diverse health & care settings continued from above: where a joined up professional services team has been provided. Please provide summarised examples Must have direct experience of implementing and supporting at least 3 'LHCRE like' programmes from a technical and change perspective. Please provide summarised examples. Must be highly skilled, knowledgeable and have demonstrable experience of a full programme life cycle in all stages within the NHS. continued from above: Please provide examples and summarised detail of the programmes where you have delivered alongside them. Must have relationships with main industry healthcare solution providers. Please provide summarised examples. Must have expertise of national policy on Digital Health and LCHRE programmes with direct support to NHSE, NHSD on development of programmes. Please provide summarised examples Must have managed and implemented integration solutions with industry integration technologies; Ensemble, Rhapsody etc. Please provide summarised examples Must have engaged with multiple health ancd care organisations with varying levels of digital and technical maturity to deliver successful change. Please provide summarised examples Must be able to provide significantly experienced technical architect capability experienced with FHIR and HL7 protocol. Please provide summarised examples Must have proven record of implementing Open Platform principles; Open Architectures, Standards, Source, API's, Data Models, Documentation etc. Please provide summarised examples Must have developed Benefits models and realisation plans in an integrated care setting. Please provide summarised examples Have provided a team of deliverables based joined up professional services on on 3 LHCRE like programmes to the NHS or Local Authorities. Please provide 3 reference sites Have significant technical and change experience working on integrated care programmes in the NHS or Local Authorities. Please provide 3 references Have significant experience implementing industry standard integration solutions in the NHS or Local Authorities. Please provide 3 references Have provided a capped time and material priced deliverables based solution service to NHS or Local Authorities. Please provide 3 references Nice to Haves Have successfully delivered a GDE and / or Fast Follower programme of change. Please provide 3 examples and outcomes No. of Suppliers to Evaluate 5 Proposal Criteria "1. Be able to fully resource the programme by second week of February 2019 Cultural Fit Criteria How you have enaged and assisted other integrated care programmes to delivery milestones on their programme plan. Provide summarised examples Describe the approach and methods you will use to ensure that organisations with differing capabilities are successfully assisted in connecting to the core infrastructure. Please provide summarised examples. Describe how you have overcome obstacles, risks and issues on other similar programmes. Please provide summarised examples Describe how you have demostrated benefits on other similar programmes. Please provide summarised examples Describe your approach to identifying the most appropriate team structure, skills, knowledge and experience Detail your approach and method of knowledge transfer from your team to the LHCRE team Describe your approach to merging your team with the existing governance and LHCRE staff. Please provide summarised examples Detail your approach and method of post implementation activites. Please provide summarised examples Describe your approach to staff from your team who do not 'fit' the programme once your team have begun work. Please give summarised examples of programmes Describe your approach managing programme deliverables. Please give summarised examples of how you have managed both your team and integration into the clients team continued from above: and governance to ensure successful delivery to deadline Describe your approach to reporting progress on a deliverables based programme. Please provide summarised examples Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range up to a maximum of 400k (not including vat) for 6 months