Windows 10 Discovery & Requirements writing with ongoing support where requested by the NCA.

Tender description

Why the Work is Being Done With End of mainstream support for the Windows 7 platform announced as Jan 2020, the Agency has a compelling reason to commence the upgrade of its End User Device estate and capabilities. The complexities around the configuration of this estate and the understanding of how devices operate in different security scenarios means a detailed and structured approach to requirements gathering and discovery is performed against a refreshed and comprehensive set of user Personas. Problem to Be Solved A solid requirements, discovery and persona base on which to perform an effective and streamlined upgrade of EUD O/S against industry best practice in recognition of the complex security and technical environment in which the NCA operates. Combining this technical upgrade with user enhancements from O365 and a modern desktop experience will also require a strong end user training, support and communications focus. The successful supplier may also be requested to support the agency after the initial discovery phase in order to transition knowledge gained during the Discovery phase and support the Agency during the execution of the requirements. Who Are the Users This requirement covers the entire NCA estate and ranges in use case from those who only ever access OFFICIAL data and utilise consumer grade applications and tools to those working in highly restricted and sensitive environments with significant restrictions on their daily operations. At present the segregation of these use cases is minimal in terms of End User Compute with the Agency defaulting to a Secret Grade device across the estate. Early Market Engagement Work Already Done As part of an earlier mobility programme a piece of work was established to build a set of Agency wide personas. This could form the basis of a revised and refreshed Persona exercise although it's envisaged this work will still need to be completed. The successful supplier will be required to review the tooling that discovers and monitors end users and core tooling on the estate and make assessments on the impact to delivery and possible alternatives. It is not within the scope of this project to replace this tooling. Existing Team The NCA has onboarded its own PM and a Business Analyst to support the project throughout. Architecture resource has already been aligned and is familiar with the requirements of NEP Current Phase Discovery Work Location The NCA, Spring Gardens, Tinworth Street, Vauxhall, London Working Arrangments The supplier is expected to supply individuals at different stages of the project based on different skills sets. Work will be a mix of onsite and offsite working. Summary/ write up phases of work could be done remotely provided data relating to NCA is assessed before removal from site. No data specific to NCA systems or people to be removed from site or placed onto 3rd party machines (more detail to be provided on request). Should you choose to include travel expenses those should be included in the cost proposal making it clear which locations this would apply to Security Clearance The initial requirement will be for a minimum of SC however Supplier Personnel may be required to go through the SC Enhanced Clearance process. Additional T&Cs Additional clauses relating to FOIA as the NCA is exempt. The NCA has a multi-supplier environment and any successful supplier for this tender should not expect to have exclusivity for the types of services supplied as it is expected that there will be overlaps with other projects and programmes. This package of work is also intended to inform the decision for any potential follow on procurement for a Windows 10 Lead provider. Where the NCA decides there is a requirement, it may decide that the additional work will not be placed with the client side supplier delivering this work package. Skills & Experience 2 or more projects working with clients on Windows 10 and O365 rollouts (specifically requirements and discovery phases) Ability to work with client teams and in a multi supplier environment following agile practices and principles Demonstrable understanding of Modern Deployment Techniques including: Windows AutoPilot, SCCM, Zero Touch Deployment Demonstrable experience of assessing ‘Enterprise Readiness’ including: Technology Readiness & Maturity, Integration to associated toolsets and recommendations on deltas, Appropriateness for Different use cases e.g. mobile vs. fixed Demonstrate process for establishing correct split of in-place versus device refresh upgrades Demonstrable experience of working hand in hand with application rationalisation processes as part of the requirements gathering and discovery process Demonstrable experience of performing Workstyle Analysis and the production of testable Personas for deployment Demonstrable experience of assessing environment readiness and providing requirements including determining operating environment compatibility, infrastructure capacity and cloud/non-cloud mix for core services, existing application readiness work. Demonstrable experience of building requirements for end user deployment including understanding user volumes / demographics / locations, alignment of application portfolios to user groups and determining the optimal deployment. Demonstrable experience of user engagement to build requirements for successful user adoption ensuring users understand how to maximise/ exploit functionality, their training needs and approaches to continual engagement. Demonstrable experience of writing secure environment customer requirements for Windows as a Service (“Evergreen”) including approaches to feature adoption, mapping and understanding of application portfolios, deployment of updates processes. Nice to Haves Ability to facilitate brand agnostic device procurement requirements workshops on behalf of the NCA (Device procurement etc is however out of scope) Understanding of Device as a Service versus Capital Purchase No. of Suppliers to Evaluate 4 Proposal Criteria Methodology or approach to delivery and support Technical capability /Competance Subject matter expertise Timeframe proposal Risks, assumptions and challenges identified Added value experience in Enterprise rollout solutions Knowledge of secure environments and security considerations Estimated timeframes for the work Knowledge transfer Team structure Solution Value for money Requirements scope proposed Cultural Fit Criteria Share knowledge and skills Be transparent and collaborative when making decisions Take responsibility for their work Subject matter expertise Work in partnership with flexibility Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range