Accessibility audit

Tender description

Why the Work is Being Done To understand how compliant our legacy systems are with WCAG 2.1 (AA) regulations so we can plan the work required to meet the compliance deadlines Problem to Be Solved Review of external (and internal) systems to get an understanding of the work involved to make CCS’s systems accessible to all. Assess a representative sample of pages/content from each CCS system/service and report on those which currently meet the standards and a high-level gap analysis of those which do not This will include an assessment of where corrections would constitute a “disproportionate burden”. Who Are the Users Two main types of users: internal (staff) accessing CCS systems; external users (buyers/suppliers) accessing systems provided by CCS to buy/supply common goods and services to the public sector. All users need to be able to access our systems, irrespective of their abilities. Early Market Engagement Work Already Done Systems currently being developed are being built in accordance with accessibility regulations. No work has yet been done to assess the work required on our legacy systems. Existing Team The User Research Coordinator will manage access to systems for the third party, and deal with day-to-day issues. The Head of User Research & Design will provide escalation, and the SRO is the Chief Digital and Technology Officer. No further internal resources are anticipated to be needed. Current Phase Discovery Work Location No physical location as systems can be accessed remotely. If required, space could be made available in the CCS London office (151 Buckingham Palace Road). Working Arrangments To be agreed between CCS and the successful supplier. Security Clearance Not anticipating this being co-location, so no security clearance is required for access - Access to our offices will be as visitors. Staff may require BPSS for general access to CCS services, this may be increased should a higher level of access (e.g. SysAdmin) be required. Additional T&Cs Skills & Experience Demonstrate your deep and thorough understanding of WCAG guidelines (4%) Evidence&experience over 2+ years of testing WITH people with a range of disabilities, including: Blindness, Low Vision, Colour Blindness, Dyslexia, Limited Limb mobility, Learning Disabilities, Autistic Spectrum Disorder. (4%) Evidence and experience over a period of 2 or more years of WCAG Accreditation (4%) Evidence and experience over a period of 2 or more years of carrying out WCAG assessments (detail your experience) (4%) Evidence and experience over a period of 2 or more years of providing designers and developers with accessibility advice (4%) Evidence and experience over a period of 2 or more years of assessing pages for usability through assistive technology and software (4%) Nice to Haves Evidence and experience over a 2 year period or more of testing services on all/any combination of Mobile Phones, Desktops, Laptops and Smart TV’s. Include detailed examples (2%) Demonstrate your understanding of the technical impacts and implementation requirements which may result from any suggested/required changes. (2%) No. of Suppliers to Evaluate 5 Proposal Criteria Define how you will deliver the work to ensure CCS can meet its statutory accessibility requirements within the deadlines (Sept 20 for Legacy systems) (5%) List what technology you will test on (5%) Detail who will conduct the testing and the different disabilities that will be represented (5%) Detail the specific outputs you will produce and their value to CCS in meeting our obligations (5%) - Please also provide a sample report (Not Scored) Detail a high level timeline for the delivery of the works (5%) Detail the team structure, including the roles, their experience levels and qualifications (5%) List the risks, issues, dependencies and assumptions associated with this work and how you will manage them (5%) Detail how you will manage this work and ensure CCS are informed and appraised of progress and issues as they arise (4%) Detail how you will deliver best value in the completion of this work (3%) Cultural Fit Criteria Detail how you work with other people including CCS staff, senior stakeholders and testing participants (1%) Explain how you solve problems and how you will communicate issues to CCS (1%) Detail your approach to making decisions and assessing what would constitute a ‘disproportionate burden’ to CCS (1%) Describe how you share knowledge and experience both within your organisation and with CCS (1%) Explain your attitude to making mistakes (1%) Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers Budget range £20-£40k