Pensions Dashboard Business Case, Roadmap and Plan

Tender description

Why the Work is Being Done Automatic enrollment, launched in 2012, has created millions of new pension savers – with nearly 10 million eligible employees having been automatically enrolled. People still lack confidence when faced with decisions about their finances though, and engagement with pensions is low. Eight in ten people with a defined contribution (DC) pension have not given much thought to how much they should be paying into it to maintain a reasonable standard of living when they retire. Pensions dashboards will offer people access to their information from multiple pensions at a time of their choosing. Problem to Be Solved The pensions dashboard will allow people to find and view all of their pension information in a single place online, in a clear and simple format. The Pensions Dashboard Industry Delivery Group (IDG) will facilitate implementation of the technology, safeguards and standards that will enable user-facing dashboards to operate. The government has asked The Money and Pension Service (MAPS) to convene and oversee the IDG. A key first step for the IDG will be to produce a plan for how the dashboard architecture and data standards will be delivered and schemes brought on board over the next 3-4 years. Who Are the Users Anyone with a UK pension will be able to use the service. They need to be able to authenticate their identity online and instigate a search of the UK pensions universe to find their pensions. We want citizens to use the Pensions Dashboard to understand their current financial position and to help them plan for their retirement. The high-level user need that underpins the entire project is: “I need to know how much money I’ll have to live on when I retire so that I can plan for my future”. Early Market Engagement Work Already Done In April 2017, an industry-led Pensions Dashboard Project Group demonstrated a prototype, showing that the technology can work. This group continued with a research phase, publishing its findings in October 2017. This made a number of recommendations, including the need for a government-backed delivery authority to proceed. There have been further publications concerning the pensions dashboard, including a report from Which? in February 2018. DWP published a feasibility study and public consultation on the future of pensions dashboards. The response document published in April 2019 sets out the government’s course of action and the key policy and delivery parameters. Existing Team The supplier will be working with the IDG Setup Team which consists of senior management team, a project team, a commercial specialist, a technical specialist and a stakeholder manager. However, the supplier will need to engage with a number of other stakeholders to rapidly gain an understanding of the strategic landscape and so that they can develop a plan of how industry can deliver the dashboard. Current Phase Not started Work Location Money & Pensions Service Offices at 11 Belgrave Road, London, SW1V 1RB. Frequent travelling is likely to be required to stakeholder sites and MAPS head office in Holborn. Working Arrangments We expect the dashboard to be delivered as an agile project, divided into sprints, and so the roadmap will need to take account of that, with review points built in to the overall plan. There will be a need for onsite working as the supplier will be working closely with the setup team. Security Clearance Baseline Personnel Security Standard clearance required. Additional T&Cs Skills & Experience Demonstrate an understanding of the requirements and what success would look like for this project Demonstrate awareness of the background to the pensions dashboard project Have a strong understanding of the proposed digital architecture for the dashboard Have demonstrable experience of working with senior stakeholders and achieving consensus. Have a track record of producing business cases and plans for similar projects Nice to Haves Experience in planning and delivering complex, multi-million-pound digital projects that involve a number of different sectors. No. of Suppliers to Evaluate 3 Proposal Criteria Explain their approach, methodology and estimated timeline Propose a suitable project team structure (with roles and responsibilities) Identify risks and dependencies and approaches to managing them Estimated timeframes, including start date How the approach or solution meets the objectives of this requirement Cultural Fit Criteria Have empathy for the work of MAPS Professional approach to process and team User outcome focussed Work as a team with our organisation Transparent and clear decision-making process Collaborative style of working Payment Approach Capped time and materials Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range