Closed tender

Call Handling Service (Telecare)

Details

Buyer: London Borough of Bromley
Topic: Telephone-answering services
Published: 9 May 2019
Submission: 21 June 2019
Source: uk:procontracts

Tender description

The Council is tendering for a Service to be available 24 hours a day, 7 days a week, throughout the year and shall consist of: • A computerised telephone answering service which can simultaneously respond to all calls from alarms dispersed in the community and facilitates clear voice contact between the Contractor’s staff and Service Users and which shall operate instantaneously when required and be available at all times. • On receiving a call, the operator shall contact the Council or an alternative nominated phone number which may be friends, family or neighbour of the Service User. Keywords: call handling, telecare

Timeline

Completed: Tender published9 May 2019
Current notice
Completed: Submission date21 June 2019

About the buyer

London Borough of Bromley is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79510000 · Telephone-answering services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov
Commercial Director	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov
Procurement Manager	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov
Category Lead	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov
Senior Buyer	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov
Contracts Manager	+44 •••• ••••••	••••••••@london-borough-of-bromley.gov