Reception services

Tender description

This is a Contract Award Notice and as such the procurement process has now ended. An Lochran is a multi-occupied site within the Inverness Campus, under shared ownership between Highlands and Islands Enterprise (HIE) and The University of the Highlands and Islands (UHI). The site is the main office for HIE as well as an important base for UHI's academic and research activities. Scottish Rural College (SRUC) is also a tenant within the building. This contract will be managed by HIE on behalf of other occupiers UHI and SRUC. The current facilities management requirements for An Lochran are divided into 3 lots: — Lot 1: Cleaning Services; — Lot 2: Reception and Security Services; — Lot 3: Planned Preventative Maintenance and Reactive Maintenance. This particular contract relates to Lot 2. HIE required a suitably qualified and experienced supplier to provide a professionally staffed, customer-orientated reception service at An Lochran as well as security services for the building, car parks and immediate environs of An Lochran on a 24 hour, 365 days a year basis. A security presence will not always be required on-site and the service should be as a first responder and keyholder in the event of building issue. The services will be required from 1.4.2019 for an initial period of 3 years, with HIE having the option to extend for a period or periods together not exceeding 1 calendar year following the initial term.