Income Officer

Tender description

Income Officer Sandwell Council are looking for an income Officer to contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage We would like to hear from applicants who can demonstrate the following: • Experience of working in a rent arrears recovery or similar income collection environment • Proven experience of delivering the highest level of customer care with a clear focus on early help and prevention • Excellent customer service skills • Excellent negotiation and persuasive skills • Ability to take a proactive casework approach to recovering debt • A performance driven work ethos • A desire to help customers to sustain their tenancies • Ability to work in a highly busy and challenging environment • Highly organised and understand the importance of attention to detail • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases • Assisting customers with Universal Credit related enquiries Essential requirements: Hours: 37 hours Start date: ASAP End date: 3 months from start date , with a possibility of extending. Rate of Pay: £12.60 per hour (PAYE) Contract type: Agency Location: Court House, 335-337 High Street, West Bromwich Job Description and Person Specification attached. Please can the agencies send over a CV, 2x up to date references and copy of Terms and Conditions. The Council will be using the In-tend e-Tendering System for this opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to related documents. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Thursday 25th April 2019 at 15:00hrs