Building and facilities management services

Tender description

UCLH wishes to procure two facilities management service providers to deliver soft and hard FM services to the part of the non-PFI Trust estate — approx. 124 000 m2 over 9 main sites, mostly located within the London Borough of Camden and the London Borough of Westminster. The primary purpose of the procurement exercise is to bring a high quality standard of service to all areas with common practises and methodologies which can be monitored and measured accordingly. The Trust is therefore seeking service providers with strong customer focus who are able to work collaboratively with the Trust, deliver innovative service solutions and positively embrace continuous improvement. UCLH require the provision soft FM services to include (but not limited to) the following services: — cleaning (clinical and office), — pest control, — portering, — mail room services, — FM Helpdesk, — catering, — linen and laundry, — security (manguarding). The primary purpose of the procurement exercise is to bring a high quality standard of service to all areas with common practises and methodologies which can be monitored and measured accordingly. The Trust is therefore seeking service providers with strong customer focus who are able to work collaboratively with the Trust, deliver innovative service solutions and positively embrace continuous improvement. UCLH require the provision of hard FM services to include (but not limited to) the following services: — planned and reactive maintenance, — fabric maintenance, — small works projects, — mechanical, electrical and plumbing, — grounds maintenance, — FM Helpdesk, — fire, access, and life saving systems. The primary purpose of the procurement exercise is to bring a high quality standard of service to all areas with common practises and methodologies which can be monitored and measured accordingly. The Trust is therefore seeking service providers with strong customer focus who are able to work collaboratively with the Trust, deliver innovative service solutions and positively embrace continuous improvement.