Expired contract

Customer Surveying Services

Details

Value
GBP 10,000,000
Duration
4 years
Topic
Survey services
Published
12 April 2019

Tender description

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: •General perception (e.g. overall satisfaction, net promotor score) •Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

Timeline

  1. Completed: Award date1 April 2019
  2. Completed: Award published12 April 2019
    Current notice
  3. Completed: Contract expiry date31 March 2023

About the buyer

Hyde Housing Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services

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Decision makers

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