IT services: consulting, software development, Internet and support

Tender description

The Contracting Authority is potentially seeking a supplier to provide an IT Service Management System capable of a range of functionality to support the service portfolio of the organisation. The system will potentially need to cater for a range of internal and external customers as well as integration with third party service providers. It is anticipated that the range of functionality required from the IT Service Management System will include support for all ITIL based processes, including but not be limited to incident, problem, knowledge, event, security, service portfolio and change management, Live Chat, request fulfilment and CMDB. The above is neither an exhaustive or final requirement. It is subject to development prior to any potential subsequent Contract Notice. The IT Service Management System may be hosted by the supplier and accessed by Contracting Authority personnel and users via an internet connection. This notice is for information only. The Contracting Authority may or may not subsequently publish a formal contract notice in the future. The Contracting Authority is potentially seeking a supplier to provide an IT Service Management System capable of a range of functionality to support the service portfolio of the organisation. The system will potentially need to cater for a range of internal and external customers as well as integration with third party service providers. It is anticipated that the range of functionality required from the IT Service Management System will include support for all ITIL based processes, including but not be limited to incident, problem, knowledge, event, security, service portfolio and change management, Live Chat, request fulfilment and CMDB. The IT Service Management System will be maintained by the supplier, who shall also provide any implementation, configuration, maintenance and updating which may be necessary both initially and throughout the term of the contract. The above is neither an exhaustive or final requirement. It is subject to development prior to any potential subsequent Contract Notice. The Contracting Authority is holding a market engagement event which will be conducted remotely via Skype. The purpose of the market engagement event being to: — share the contracting authority's early thinking around the potential requirement, — seek views from potential providers on the potential requirement, — give an overview of the procurement process should the Contracting Authority subsequently publish a formal Contract Notice. Details on Skype registration appear at VI.3). Please refer to Section VI.3) for additional information.