FLO_Support_120319

Tender description

Summary of the work Procure resources with experience working on the Digital Transactional Toolkit (DTT) platform and Firearms Licensing Online (FLO) application. Required to Support and make minor updates to the : • PSNI FLO Admin facility. • PSNI online Firearm application forms. • PSNI Firearms Mobility Solution. • PSNI API interface. Latest start date Monday 8 April 2019 Why the Work is Being Done In 2016 the PSNI with NI Direct delivered an online facility on the NI Direct Digital Transactional Toolkit that enables members of the public to make a request for a firearms licence, or to change an existing licence. Additionally an admin facility and mobile tablet was developed that sits on the PSNI Network(IL4). An API interface was also developed to communicate with the PSNI's command and control system. PSNI have a need to provide support of these components. Problem to Be Solved The ICT department require specialist knowledge to assist in the support and enhancements to : - PSNI Firearms Certificate Management System, both citizen facing and internal admin. - PSNI Firearms Mobility Solution. - REST API functionality developed to support PSNI Command and Control System. It is essential that the specialist has proven experience working on the Digital Transactional Toolkit (DTT). Who Are the Users The ICS Department supports a range of ICT applications for the PSNI business areas. The ICT department wish to purchase call of days to support and enhance: • the existing FLO(Firearms Licensing Online) Admin facility • the existing online Firearm application facility. • the existing PSNI Firearms Mobility Solution. • the existing API Solution. Existing Team ICT Project(development) and support staff have a range of skills. They work closely with the PSNI Firearms and Explosives branch to support the business needs. Current Phase Live Skills & Experience • Have demonstrable experience in delivering and supporting technical solutions on the NIDirect Digital Transactional Toolkit platform. • Have demonstrable experience in building user interfaces utilizing the Knockout and VUE javascript framework libraries. • Have demonstrable of developing and supporting enterprise scale applications utilizing Microsoft Technology Stack including ASP.NETMVC,SQLServer2014/2016,Entity Framework and implementing RESTful APIs using the .NET WEB API framework. • Have demonstrable experience of developing and supporting highly secure solutions within highly secure environments such as the PSNI or equivalent . • Have demonstrable experience of developing asynchronous solutions capable of consuming web data and using data staging architecture to deliver data on a timed schedule. • Have demonstrable experience of designing and implementing innovative business process IT solutions, based on the above technology stacks, that are compliant with NICS/PSNI security policy framework and web standards. • Have knowledge and expertise in data protection including GDPR and the implications for software development. • Have the ability to support existing REST API to enable the Command and Control application to interface with the PSNI Firearms Administration database which resides within the PSNI protected network. • Work with PSNI to agree and finalise design of any enhancements to the PSNI Firearms Licencing Online (FLO) and mobile solution. • Conduct factory acceptance testing with full regression testing of any updates to the application ensuring that established functionality has not been affected. • Support user acceptance testing by PSNI representatives and address any issues arising from this testing. • Execute the implementation of changes to the production environment. • Meet with PSNI representative to discuss and agree plans for enhancements. • Supply their plans for the development, testing and implementation of any enhancements. • Provide a secure mechanism for the transfer of files from their premises to PSNI for implementation. • Have the ability to start support on 1st April 2019. • Have the ability to work within the PSNI Lisnasharragh, Belfast. • Have service level agreement to cover the support and maintenance facilities for the production environment. • Supply support within business hours, business hours are 08.00-18.00, Monday-Friday excluding NI Public and Bank Holidays • Supply escalation levels and support team details. Work Location Belfast, Northern Ireland. Support and Enhancements to the outlined systems will require time on site. However, PSNI cannot provide on-site development facilities. The Supplier MUST provide a secure mechanism for the transfer of files from their premises to PSNI for implementation. Supplier MUST be available onsite when software is being released into the live/production environment. Working Arrangments The design of updates to the application will require time on site, however, PSNI cannot provide on-site development facilities. The Supplier MUST provide a secure mechanism for the transfer of files from their premises to PSNI for implementation. Supplier MUST be available onsite when software is being released into the live/production environment. Regular meetings will be required onsite to discuss progress. The Supplier MUST come onsite for these meetings. Security Clearance BC/CTC - Basic check and counter terrorist check No. of Suppliers to Evaluate 3 Proposal Criteria • Demonstrable experience in building user interfaces utilizing the Knockout and VUE javascript framework libraries. • Demonstrable experience of developing enterprise scale applications utilizing the Microsoft Technology Stack including ASP.NETMVC, SQLServer 2014/2016, Entity Framework and of implementing RESTful APIs using the .NET WEB API framework • Demonstrable experience in delivering technical solutions on the NIDirect Digital Transactional Toolkit platform. • Demonstrable experience of implementing of risks and dependencies and provision of solutions. • Ability to work within time constraints. • Identification of risks, issues and dependencies providing solution. • Technical solution. Cultural Fit Criteria • Be transparent and collaborative when making decisions. • Share knowledge and experience with other members of the team. • Have the ability to effectively communicate with staff and stakeholders at all levels and understand their business processes. • Have a no blame culture and encourage people to learn from their mistakes. • Have demonstrable experience in delivering technical solutions on the NIDirect Digital Transactional Toolkit platform. Payment Approach Fixed price Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. With reference to the following requirement; ‘Have demonstrable experience in delivering and supporting technical solutions on the NIDirect Digital Transactional Toolkit platform.’ Can you please expand on how the supplier can meet this requirement, for example does the supplier have to have experience in implementing the toolkit platform itself or would integrating with the platform suffice? The application to be supported has components on the NIDirect Digital Transactional Toolkit platform therefore experience on this platform would be essential. 2. Can you please confirm the length of the contract? Contract will end on the 31/01/2020 3. Can you please confirm the budget for this work? We are seeking the most economically advantageous route to securing a maximum of 40 support days.