Administration services

Tender description

The Home Office plans to procure independent advisory services for those applying to the Windrush Compensation Scheme who need additional support. The Home Secretary announced on Wednesday 3 April the launch of the Windrush Compensation Scheme. As part of this scheme, The Home Office is seeking suppliers to provide independent advisory services for those wishing to make a claim under the scheme who require additional support to complete the claim form. Selection of this service is at the discretion of the claimant and is not a requirement for submission of the form. It is expected that the chosen supplier will be delivering this service by January 2020. The service is required across the UK and must also provide an ability to support individuals from countries globally via telephone. Service users will be referred to the supplier via the Windrush Helpline, operated by the Home Office.