WP1701: Digital Capability for Urgent EU Exit Requirements

Tender description

Why the Work is Being Done There will be a need for a flexible supplier to respond to urgent support requests received by GDS from departments affected by EU Exit. We expect this contract to fulfil three different types of need: Discovery or Alpha teams (five resources typically) Delivery (five to ten resources typically) Occasional one-off resource replacement The core capabilities for the proposed contract would be: product management delivery management user research software development This will be a starter contract to allow time-critical work relating to EU Exit to commence, while alternative arrangements are put in place. Problem to Be Solved UK Government needs access at short notice to resources that can design, build, and deliver digital services in the wake of EU Exit. We are looking at placing teams within two weeks to deliver digital outcomes. Who Are the Users As a department/ALB, I need to run discoveries and develop digital services to design, build and run services that are affected by EU Exit. I may need a full team, or a number of staff to complement a team I have. Early Market Engagement An early engagement presentation took place on the 7th March. The slides and Q&A from the PTME session are available here: https://sites.google.com/view/ptme-for-dos-capability/home?authuser=1 Work Already Done Projects are at various stages and suppliers will be briefed relative to specific statements of work. Existing Team The supplier will work with internal government stakeholders from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services. Where required in the development cycle, collaboration with other suppliers may be necessary, e.g., data extract, transformation, load and migration, and in the setting up of dev/test environments. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers. Current Phase Not started Work Location It is expected that the majority of work will take place inside the M25, however there will be requirements around the UK that we would expect to be supported also. The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry. Working Arrangments Suppliers will deploy teams, or part teams, at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work. Typical discovery teams might consist of: User Researcher, Service Designer, Product Manager, Delivery Manager, Technical Architect. Typical development teams might consist of: Delivery Manager, Product Manager, Developers, Web Ops Engineer, Content Designer, Performance Analyst, User Researcher, Interaction Designer. We anticipate a maximum of 3-5 concurrent Statement of Work. Security Clearance Resources may be required to be security cleared. If not currently held the resources must meet the criteria and be willing to go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process. Additional T&Cs All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ We will design a specific SOW for this contract. This will be shared with shortlisted suppliers. Skills & Experience The ability to deploy a development or discovery team within one to two weeks of a Statement of Work being issued (show how you will do this for this contract) The ability to deploy three or more teams at the same time, to work on different Statements of Work (show how you will do this for this contract) Geographically mobile - able to deploy teams all over the country (give an example that shows you successfully delivering this element) Reliable processes to source, onboard, and deploy teams to deliver discovery or development outcomes (give an outline of your process) Demonstrable ability to assemble a multi-disciplinary discovery team to deliver digital outcomes (give an example that shows you successfully delivering this element) Demonstrable ability to assemble a multi-disciplinary development team to deliver digital outcomes (give an example that shows you successfully delivering this element) The ability for a team to embed in a customer organisation and deliver at pace (give an example that shows you successfully delivering this element) Reliable processes to identify staff who have, or are capable of achieving, security clearance (give an outline of your process) Nice to Haves Previous experience working with the public sector (give an example that shows you successfully delivering this element) Experience of working on government services using the Digital Service Standard and Government Design Principles (give an example that shows you successfully delivering this element) No. of Suppliers to Evaluate 5 Proposal Criteria Your approach to rapidly deploying a team Your approach to deploying multiple teams at once Your ability to deploy teams to different areas of the country Your approach to recruiting and onboarding teams Your approach to building a discovery team Your approach to building a development team Your approach to sourcing security cleared staff, and your approach to getting staff security clearance Your ability to show an understanding of DDAT roles by providing job descriptions and sample CVs. We plan to evaluate sample roles: Delivery manager,Technical architect,Web operations engineer,User Researcher,Service Designer Your understanding of the Digital Service Standard and Government Design Principles Cultural Fit Criteria You approach to embedding a team quickly within organisations with differing cultures Your approach to working with the public sector Your approach to Data Protection compliance Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range the maximum spend under the contract will be £1 million